Member Services Representative (Casual) - Cartwright Branch

Assiniboine Credit Union Ltd; Mather; On-site; CAD 21,000 - 28,000; Part time

Job summary

Assiniboine Credit Union Ltd is seeking a casual Member Service Representative at the Cartwright Branch to deliver a consistent member experience. You will handle day-to-day transactions, support digital banking needs, and assist with lobby management while ensuring privacy and confidentiality.

You will build relationships, connect members with Advisors, and contribute to service excellence. The role requires 12.5 hours per week, English fluency, and on-site work in Cartwright.

Qualifications

• Minimum grade twelve diploma with 2–3 years related experience.
• Cash handling, accurate balancing, and strong interpersonal skills.
• Experience with computing and digital banking tools is preferred.

Responsibilities

• Provide a high level of service to members in a courteous and professional manner, exceeding service standards.
• Promote, educate, and assist members with digital banking needs.
• Provide transactional services including deposits, withdrawals, bill payments, and cheque cashing.
• Assist with vault, ATM, and cash recycler unit duties as required.
• Support lobby management and warmly greet members on arrival.
• Identify member goals and connect them to the right Advisor for current and future needs.
• Aim for first contact resolution of complaints and refer complex issues when needed.
• Adhere to credit union policies, internal controls, and risk management procedures including cash custody and security.
• Maintain privacy and keep member information confidential.

Skills

Cash handling

Customer service

Communication

Attention to detail

Problem solving

Computer applications

Credit union products

Education

Grade 12 diploma

Job description

Member Services Representative (Casual) - Cartwright Branch

Job Category : Banking - Customer Service & Advice

Requisition Number : MEMBE002289

• Posted : October 6, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Description

Reporting to the Manager, Member Service or Assistant Branch Manager, the Member Service Representative plays a key role in delivering a consistent and compelling member experience at ACU. The Member Service Representative supports members with their day to day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members.

KEY ACCOUNTABILITIES

• Provides a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Promotes, educates, and assists members with their digital banking needs.
• Provides transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
• Assists with opening and closing duties of the vault, ATM, and cash recycler units as required.
• Supports lobby management, greeting members warmly on arrival.
• Through discovery, identifies members’ goals and needs and connects them to the right Advisor to serve their immediate and future needs in all interactions on the frontline and during lobby management.
• Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
• Resolves member complaints with an aim for first contact resolution and referring complex issues when needed.
• Observes and adheres to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safe guarding, frauds, forgeries and robbery procedures.
• Demonstrates understanding of ACU’s commitment to values-based banking, respectful workplace, and Diversity, equity and inclusion.
• Maintains privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.

QUALIFICATIONS

Education and experience

The competencies for this position would require a minimum grade twelve diploma, plus two to three years job related experience or an equivalent combination of education and experience.

Key Occupational Skills

• Cash handling experience including counting cash and balancing cash flows
• Excellent customer service experience and a strong team player
• Effective communication skills with a focus on building relationships
• Proven track record in completing tasks with high accuracy and attention to detail
• Effective problem solving skills with ability to prioritize and multitask
• Proven experience with various computer applications
• Knowledge of credit union products and services, policies and procedures is an asset

Additional requirements:

• This position will be offered on a casual basis. You will work 12.5 hours per week Monday -Friday at Cartwright branch.
• The MSR must be fluent in English both verbal and written.

Who we are

As a Certified B Corporation® and one of Manitoba’s Top Employers (2024), the culture at Assiniboine Credit Union / Caisse Assiniboine is supportive of the individual while focused on the greater community. With the widest geographic reach of any credit union in Manitoba, you’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine means that you’ll be working for a uniquely Manitoban credit union that…

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is committed to serving its urban, rural, agricultural, and Francophone communities,
• supports employees through training programs and long-term career development,
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• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.
• is focused on social and environmental responsibility.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.