Member Services Representative (Part-Time)

BCU Financial; Hamilton; On-site; CAD 29,000 - 36,000; Part time

Job summary

Buduchnist Credit Union, operating as BCU Financial, is seeking a part‑time Member Services Representative (MSR). The role focuses on delivering excellent customer service, handling member transactions, and guiding members to use banking technology.

Strong interpersonal skills and product knowledge are essential. The MSR will work as a frontline representative, promoting financial products, supporting Treasury duties, and ensuring compliance with privacy laws and internal policies.

Qualifications

• High School Diploma or equivalent; undergraduate degree or equivalent preferred.
• Experience handling cash and transactions.
• Strong customer service focus with sales-oriented mindset.
• Proficiency with Microsoft Excel and Word.
• Able to communicate in Ukrainian is an asset.

Responsibilities

• Process member transactions (deposits, withdrawals, bill payments, cash or certified cheques, renew GICs).
• Answer incoming calls regarding billing, product issues, and general inquiries.
• Assist members to use available technology (ATM, online banking, e-transfers).
• Initiate requests for cheques, member cards, stop payments, statements, and account updates.
• Promote and sell financial products to meet member needs and sales goals.
• Maintain professionalism and adhere to regulations and policies.

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Department

Operations

Posted date

August 12th, 2026

Branch Hours

Mon – Fri: 9:00 AM – 5:00 PM
Sat: Hours are to be determined

Job summary

Buduchnist Credit Union, operating as BCU Financial, is seeking a skilled problem solver with strong interpersonal skills to join our team as a part‑time Member Services Representative (MSR). The ideal candidate is an enthusiastic, service‑oriented professional who listens carefully to member needs and delivers accurate, timely, and effective solutions. The MSR demonstrates a strong understanding of customer service best practices, solid product knowledge, and confidence using technology platforms to support members efficiently.

As a key front-line representative of BCU Financial, the MSR ensures that every member feels welcomed, respected, and supported. Working collaboratively with colleagues, the MSR provides exceptional service, addresses members’ needs, and connects members with appropriate BCU products and services.

Key responsibilities

• Process member transactions (deposits, withdrawals, bill payments, cash or certified cheques, receive bill payments, buy/sell foreign cash, drafts, renew GICs and registered plans, etc.).
• Answer incoming customer calls regarding billing issues, product issues, service inquiries, and general member issues.
• Assist and direct members to use available technology to complete banking transactions (i.e., ATM deposits, e-transfers, online banking) and assist in Online Transaction (OLT) tracing when required.
• Initiate requests for cheque orders, member cards, stop payments, account information updates, and member statements.
• Review emails and act appropriately or elevate as needed.
• Update member account information and track member service calls.
• Promote and sell financial products to meet member needs and achieve sales goals.
• Engage in Treasury duties.
• Process incoming branch mail, order and maintain office supplies/documentation.
• Remain updated on product knowledge and sales initiatives, and be informed of any changes in company policies.
• Proficiently use BCU’s platforms and systems.
• Adhere to applicable industry regulations, privacy laws, and BCU policies and procedures.
• Maintain a high level of professionalism and excellent rapport in all communications with members and colleagues.
• Perform all other duties as required.

Requirements

• High School Diploma or equivalent (Undergraduate degree or equivalent preferred)
• Experience working with and handling cash.
• Knowledge of banking products and services.
• Strong technological skills, including tablet and mobile applications.
• Solid troubleshooting abilities and decision-making skills, both proactive and reactive.
• Proficiency in Microsoft Office Suite applications, specifically Excel and Word.
• Ability to communicate in Ukrainian is an asset.
• Previous sales experience is considered an asset.

Compensation

Salary Range: $21.00 – $26.00 per hour.Compensation for this role will be determined based on experience, knowledge, skills, qualifications, and education/training.

BCU Financial Group is an equal opportunity employer dedicated to building an inclusive and diverse workforce. BCU Financial Group provides accommodation during the recruitment process upon request. Requests received regarding accommodation will be addressed confidentially.