Member Services Rep

CrunchFitnessCanada; Hamilton; On-site; CAD 30,000 - 40,000; Full time

Job summary

Join Crunch Fitness as a Member Services Representative and be part of a dynamic team focused on inspiring fitness goals and delivering exceptional customer service. You will take responsibility for member engagement, sales, and maintaining a friendly atmosphere at the gym. If you are passionate about health and fitness, we want you on board!

Qualifications

• Minimum of 1 year of experience in a service-oriented position.
• CPR / AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Proactively attract new business through member referrals and lead generation.
• Provide excellent customer service managing members' accounts.
• Foster a welcoming environment for co-workers and guests.

Skills

Effective communication skills

Customer service orientation

Job description

Come join us and become part of the greatest growth story to ever be told in the fitness industry.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. Its an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Position Overview :

Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.

Responsibilities :

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
• Exceed personal sales goals by leveraging effective sales techniques and strategies.
• Demonstrate unwavering integrity and adherence to company core values in all interactions.
• Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
• Foster a welcoming environment for co-workers, members, and guests at all times.
• Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
• Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
• Maintain a clean facility and promptly address member requests and issues.
• Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
• Effectively communicate special events, club services, programs, and schedules to members and guests.
• Serve as an expert on all aspects of club facilities, services, and operational hours.

Required Skills & Experience :

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
• Effective communication skills, both written and verbal.
• Strong customer service orientation with a commitment to exceeding expectations.
• CPR / AED certification required (can be obtained within 30 days of hire).

Physical Requirements :

• Ability to lift or move up to 50 lbs.
• Prolonged standing and walking required for daily duties.

Our Core Values

• Communication is Key - Clarity and transparency with our processes and expectations
• Leaders Grow Leaders - We empower, develop, and support each other through shared commitment
• All In, All The Time - We give 100% without hesitation
• Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow
• Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community

Are you ready to be a part of a team that values excellence and supports personal and professional growth? Apply now to embark on a rewarding career journey with us!