Member Services Rep

Crunch Fitness Canada; Brantford; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in fitness is seeking a passionate Member Services Representative to join their dynamic team. This role offers an exciting opportunity to inspire others and create a welcoming atmosphere for members and guests. As a key contributor, you'll attract new business, exceed sales goals, and deliver exceptional customer service while embodying the company's core values. If you're enthusiastic about fitness and eager to grow in a supportive environment, this position is perfect for you. Join a team that values excellence and offers personal and professional growth opportunities.

Benefits

Bonus based on performance

Company parties

Employee discounts

Opportunity for advancement

Training & development

Qualifications

• 1+ year experience in a service-oriented position, preferably in fitness.
• Strong customer service orientation and effective communication skills.

Responsibilities

• Attract new business through referrals and outreach, ensuring follow-up.
• Provide excellent customer service and manage member accounts.

Skills

Customer Service

Effective Communication

Sales Techniques

CPR/AED Certification

Job description

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Opportunity for advancement
• Training & development

HERE WE GROW AGAIN!
Come join us and become part of the greatest growth story to ever be told in the fitness industry.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

We are seeking candidates who can commit to full-time availability.

Position Overview:
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.
Responsibilities:

• Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
• Exceed personal sales goals by leveraging effective sales techniques and strategies.
• Demonstrate unwavering integrity and adherence to company core values in all interactions.
• Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
• Foster a welcoming environment for co-workers, members, and guests at all times.
• Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
• Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
• Maintain a clean facility and promptly address member requests and issues.
• Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
• Effectively communicate special events, club services, programs, and schedules to members and guests.
• Serve as an expert on all aspects of club facilities, services, and operational hours.

Required Skills & Experience:

• Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
• Effective communication skills, both written and verbal.
• Strong customer service orientation with a commitment to exceeding expectations.
• CPR/AED certification required (can be obtained within 30 days of hire).

Physical Requirements:

• Ability to lift or move up to 50 lbs.
• Prolonged standing and walking required for daily duties.

Are you ready to be a part of a team that values excellence and supports personal and professional growth? Apply now to embark on a rewarding career journey with us!