Member Services Officer

Oxfordshire County Council; Town of Oxford; Hybrid; CAD 67,000 - 73,000; Full time

Benefits offered by this job

Hybrid working

Professional development

Flexible working arrangements

Job summary

Oxfordshire County Council is seeking a dedicated Member Services Officer to deliver a high-quality Local Government Pension Scheme administration service. You will manage a varied caseload, support members, employers and beneficiaries through retirement, transfers and bereavement, and ensure accurate calculations and timely payments.

You will work with colleagues across the Fund to improve processes, maintain confidentiality, and help provide a responsive, customer-focused service.

Qualifications

• Customer-focused and detail-oriented
• Background in pensions administration, financial services or similar admin environment
• Organised, eager to learn and able to manage own workload in a fast-paced environment
• Ability to explain information clearly and professionally

Responsibilities

• Deliver a high-quality LGPS pension administration service for members
• Manage a varied caseload supporting members, employers and beneficiaries through life events
• Calculate and process pension benefits and respond to enquiries
• Resolve data issues and ensure records and payments are accurate, compliant and timely
• Collaborate with Fund colleagues to drive service improvements and a customer-focused approach

Skills

Workload management

Communication

Customer service

Numeracy and literacy

Team collaboration

Continuous improvement

Computer systems

Confidentiality

Job description

Join Oxfordshire Pension Fund – Helping Shape the Future of Pensions

At Oxfordshire Pension Fund, we are proud to deliver an essential public service that makes a real difference to the lives of over 85,000 scheme members and hundreds of employers across the region. As part of Local Government Pension Scheme (LGPS) funds, we manage assets of over £4 billion and play a key role in safeguarding the retirement benefits of current and future generations.

This is an exciting time to join us. We are investing in our people, strengthening our teams and building a modern, innovative and future-ready pension service. We offer meaningful careers, progression opportunities, investment in learning and development, and a supportive environment where colleagues can grow their skills, broaden their experience and develop rewarding long-term careers.

Whether your interests lie in pension administration, governance, communications, systems, investments, finance or transformation, you will have the opportunity to contribute to meaningful work, collaborate with experienced professionals and help shape the future of one of the most significant public sector pension funds in the country.

We embrace innovation, invest in technology,support flexible and agile ways of working, and encourage everyone to contribute ideas that improve services for our members, employers and stakeholders. Whether you are starting your career or seeking your next challenge, Oxfordshire Pension Fund is a place where you can learn, grow and make a lasting difference.

About the role

As our Member Services Officer, you will play an important role in delivering a high-quality pension administration service for members of the Local Government Pension Scheme (LGPS).

Working as part of our Member Services Team, you will manage a varied caseload of pension administration activities, supporting members, employers and beneficiaries throughout key life events such as retirement, transfers and bereavement. You will calculate and process pension benefits, respond to enquiries, resolve data issues and help ensure our records and payments are accurate, compliant and delivered on time.

You'll work closely with colleagues across the Fund, contribute to service improvements and help us provide an efficient, customer-focused service that makes a real difference to the people we support.

About you

We're looking for a customer-focused and detail-oriented individual who enjoys solving problems, working collaboratively and delivering a high-quality service.

You may already have experience in pensions administration, financial services or a similar administrative environment, or you may be looking to build your career within this specialist field. Whatever your background, you'll be organised, eager to learn and confident managing your own workload in a fast-paced environment.

You’ll take pride in providing excellent customer service, communicating clearly and professionally, and ensuring work is completed accurately and efficiently.

You’ll also bring:

• Experience managing workloads and competing priorities while maintaining a high level of accuracy.
• Strong communication and customer service skills, with the ability to explain information clearly and professionally.
• Excellent numeracy, literacy and attention to detail.
• The ability to work collaboratively as part of a team and build positive working relationships with colleagues and stakeholders.
• A proactive approach to learning, continuous improvement and delivering excellent service outcomes.
• Confidence using computer systems and maintaining accurate records.
• An understanding of the importance of confidentiality when handling personal and financial information.

Rewards and benefits

At Oxfordshire Pension Fund, you’ll be part of a team that’s not only passionate about what we do, but also about how we do it. We foster a culture of inclusion, respect, and continuous improvement, and we’re proud to offer flexible working arrangements, professional development opportunities, and a strong sense of purpose in everything we do.

• Hybrid working– Flexibility is important to deliver the service and to suitindividual lifestyles, we encourage discussion at interviews as we acknowledge there isn’t a one size fits all approach
• Culture of flexible working
• Great learning and developmentopportunities to support your growth
• Technology to support agile working– with unlimited access to Copilot for smarter productivity
• Employee Assistance Programmewith health and wellbeing support
• Generous annual leave- up to 30 days plus bank holidays, and an option to 'buy' additional time off
• Enhanced family friendly policies
• Local Government Pension Scheme- employer contributions up to 18.9%
• Discounts- local and national offers for shopping and travel

Member Services Officer

Company: Oxfordshire County Council Salary: £35,571 to £38,511 a year Hours: Full-time Location: Oxford, OX4 2SU Job type: Permanent Posting date: 6 Nov 2026 Closing date: 29 Nov 2026

For informal enquiries or further information about the role, please contact Vicki Green, Strategic Manager Pension Operations,

[e-mail].

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If thisis applicableto you, you will be notified, but no reimbursement will apply in respect of travel.

Ourcommitment to:

Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:

Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:

Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any issues with the application system, please contact us at:

Vicki Green, Strategic Manager Pension Operations,

[e-mail].

Proud member of the Disability Confident employer scheme