Pension Specialist

Ontario Pension Board; Toronto; On-site; CAD 82,000 - 100,000; Full time

Job summary

The Ontario Pension Board (OPB) is seeking a Pension Specialist, Client Services in Toronto on a permanent full-time basis or up to an 18-month contract. You will deliver professional client service, assess eligibility, and explain options and benefits under the PSPP.

You will handle varied transactions, ensure compliance, and contribute to process improvements within a collaborative team. Reporting to a Client Service Manager, you’ll develop lifecycle pension knowledge, maintain up-to-date

Qualifications

• Experience in pension administration and handling client transactions.
• Ability to communicate complex pension information clearly to clients.
• Familiarity with federal tax legislation and Pension Benefits Act.
• Sound judgement, analytical and problem-solving skills.
• Ability to manage multiple client transactions with accuracy.
• Commitment to service excellence and continuous improvement.

Responsibilities

• Provide exceptional client service via multiple channels and determine eligibility, options and benefits.
• Process complex transactions while following legislation, OPB policies and procedures.
• Help clients understand entitlements and make informed decisions under Plan provisions.
• Support internal process improvements to enhance efficiency and client satisfaction.
• Share information with colleagues and contribute to continuous enhancements.
• Apply judgement to identify advisory referrals and mitigate risk.
• Participate in peer training and knowledge transfer to ensure consistency.
• Contribute lifecycle expertise to projects, testing, and post-deployment support.
• Stay updated on changes in legislation, policy, or procedures to ensure accuracy.

Skills

Pension administration experience

Client service excellence

Analytical problem-solving

Strong communication skills

Knowledge of Pension Benefits Act

Judgement and risk mitigation

Team collaboration

Quick learning

Job description

Pension Specialist, Client Services

(Permanent Full-Time & Up to 18-month Contract Positions)

The Ontario Pension Board (OPB) administers the Public Service Pension Plan (the PSPP), a major defined benefit pension plan sponsored by the Government of Ontario. With 100,000 members and $36 billion in assets, the PSPP is one of Canada’s largest pension plans. It is also one of the country’s oldest, successfully delivering the pension promise since the early 1920s. Learn more about OPB.

Our Pension Specialists are a team of dedicated professionals that deliver trusted and caring service to our clients. Reporting to a Client Service Manager, this opportunity offers you the ability to develop and apply extensive pension lifecycle knowledge in a supportive and collaborative work environment within a purpose-driven organization.

Key Responsibilities:

• As a Pension Specialist, you will provide exceptional client service, through various channels of communication, based on your analysis of information and the determination of client eligibility, options and benefits.
• While maintaining established service standards you will process a variety of complex transactions and will ensure all applicable legislation and OPB policies, procedures and practices are followed.
• In your commitment to client service excellence, you will play a central role in continuously enhancing the service experience for our clients by assisting them to make informed decisions and to receive the appropriate options and entitlements under the Plan provisions.
• Working within a team, you will support the development and enhancement of internal operational processes with a focus on efficiencies and client satisfaction.
• You proactively share information with colleagues and participate in making recommendations for continuous enhancements on emerging issues and overall improved client and stakeholder service delivery.
• You apply judgement and identify client situations that may require an advisory referral.
• You apply solid prioritization skills in managing your work and identify client service delivery risks, keep our promises, and provide recommendations to help mitigate the situation.
• You participate in peer training to support knowledge transfer, ensure accuracy and promote consistency in service delivery.
• You will participate in projects and initiatives by providing life cycle expertise, testing and post-deployment support.
• You maintain up to date knowledge of any changes in legislation, policy, or procedure to ensure accuracy of information and information-sharing and knowledge transfer between team members.
• As a key member of the Client Services team, you will also provide call support as operationally required to maintain client service excellence.

Qualifications:

• You are passionate about delivering superior, cost-effective service to clients and stakeholders.
• You have a strong working knowledge and hands-on experience in providing pension administration services and have a desire to expand your pension knowledge. In addition, your experience includes dealing with clients in the financial services sector.
• You have a strong background in processing client transactions in accordance with established best practices/policies.
• You have excellent communication and interpersonal skills, both written and oral, with the ability to explain technical information to a wide variety of clients and internal business partners, adjusting your communication style as required.
• Your familiarity with federal tax legislation and the Pension Benefits Act is supported by a strong understanding of the pensions industry.
• You possess sound judgement, are resourceful and a quick learner; with strong analytical and problem-solving skills; can navigate complex or non-standard client transactions and ask questions to build understanding and mitigate risk.
• Your time management and organizational skills allow you to work effectively and proactively to resolve client issues while paying close attention to transaction service levels and you are committed to high quality work through consistency and accuracy.
• You are self-directed but recognize the importance of relationship building within your team as well as with those across the organization. With a strong desire to learn, you embrace a culture of teamwork, collaboration, and a passion for service excellence.

Compensation:

• The base salary for this position starts at $81,519 with future potential of up to $99,741. Candidates generally start at Step 1 salary. A candidate’s placement in the range is based on skills, knowledge, experience, and internal equity, with consideration for how the candidate is developing, meets, or exceeds the role’s requirements.

Additional Information:

• This posting is for an existing vacancy.
• The competition will remain open until a successful candidate is selected or until the competition is closed.
• No artificial intelligence tools are used to screen, assess, or select applicants for this position. We thank all applicants, however, only those selected for an interview will be contacted.
• The identified final candidate will be required to complete a background screening.
• OPB is committed to providing accommodation for people with disabilities in its recruitment process. Please advise OPB if you require an accommodation, and we will work with you to meet your needs. OPB is committed to fostering a culture of diversity, equity and inclusiveness that reflects the diverse communities we serve. We welcome and encourage applications from those who may contribute to the further diversification of ideas.