Member Services Associate / Night Relief Supervisor (Full Time)

Granite Club; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

The Granite Club is looking for a Member Services Associate / Relief Night Supervisor to ensure an exceptional Member experience. Responsibilities include enforcing policies, managing access, and providing assistance during emergencies. Candidates should be passionate about service and possess relevant qualifications.

Benefits

Extensive medical and dental benefits

Indoor parking for Employees

Discounted Goodlife Fitness memberships

Employee Wellness Program

Qualifications

• Fluent in English with good reading and writing skills.
• Shift leadership experience in hospitality is an asset.

Responsibilities

• Enforce Club policies and house rules.
• Act as a first responder for medical and security issues.
• Perform nightly patrols of the entire building.

Skills

Communication

Customer Service

First Aid

Technical Proficiency

Education

Degree or diploma in Hospitality

Tools

Switchboard

Security Equipment

Computers

Job description

Member Services Associate / Relief Night Supervisor

The Granite Club is seeking a personable and professional individual for the dual role of Member Services Associate and Relief Night Supervisor. This position is responsible for ensuring an exceptional Member experience, maintaining safety and security, acting as a first responder in emergencies, and assisting with Member inquiries.

Benefits of working for the Club:

• Healthy and delicious daily food offerings in our Staff Café.
• Extensive medical and dental benefits for employees and their families.
• Indoor parking for Employees.
• Diverse Employee events for staff and their friends and family.
• Discounted Goodlife Fitness memberships.
• Employee Wellness Program focused on physical and mental health.

Primary Responsibilities:

• Enforce Club policies and house rules, ensuring Members are aware of them.
• Operate the switchboard, handle phone calls, and assist with external calls and taxi arrangements.
• Manage door access according to the schedule.
• Handle internal mail and packages.
• Assist Members with wheelchairs as needed.
• Provide information on events, policies, and directions.
• Maintain security by challenging unfamiliar persons entering the building.
• Ensure the safety of children when separated from parents.
• Act as a first responder for medical and security issues.
• Direct visitors and guests appropriately.
• Report deficiencies and complete work orders in the Angus system.
• Coordinate after-hours deliveries and manage the receiving door.
• Follow Club emergency procedures.
• Perform nightly patrols of the entire building.
• Log and manage Lost and Found items.

Required Qualifications:

• Degree or diploma in Hospitality or related field (asset).
• Shift leadership experience in hospitality (asset).
• Courteous and pleasant demeanor.
• First Aid, CPR, and Defibrillator certifications (asset).
• Fluent in English, with good reading and writing skills.
• Technical proficiency with switchboard, computers, and security equipment.
• Ability to handle and balance money.
• Basic computer skills.

Work Schedule:

• Availability for weekends, weekdays, holidays, mornings, and evenings.

About the Granite Club:

The Granite philosophy emphasizes quality through state-of-the-art facilities, world-class events, diverse programs, fine dining, and personalized services. Located in North Toronto, it serves 12,000 Members with high standards of service and amenities.

We seek enthusiastic individuals passionate about service. We offer competitive salaries and benefits. Only shortlisted candidates will be contacted. A criminal background check and vulnerable sector search are required prior to employment. We are committed to accessible employment practices and will accommodate interview needs as per applicant requests. Thank you for your interest!