Financial Services Representative (BCGEU) - Morgan Creek (12-Month Contract)

Vancity; Surrey; On-site; CAD 29,947 - 42,652; Part time

Benefits offered by this job

Flexible benefit packages

Generous vacation

Immediate health coverage

Defined benefit pension

Job summary

A member-owned credit union is seeking a part-time Financial Services Representative for their Morgan Creek branch. This role focuses on providing exceptional service to members, addressing their banking needs, and ensuring compliance with established standards. Ideal candidates have a high school diploma, customer service skills, and are tech-savvy. Competitive hourly rate of $26.35 with generous benefits including vacation and health coverage.

Responsibilities

• Perform member transactions consistent with established standards.
• Identify and assess member/prospect needs for appropriate support.
• Apply compliance requirements and mitigate risk.
• Leverage technical systems for seamless member service.

Skills

Customer service skills

Problem-solving

Analytical skills

Tech-savvy

Communication skills

Education

High School Diploma or equivalent

Job description

Financial Services Representative (BCGEU) – Morgan Creek (12‑Month Contract)

Join Vancity, a member‑owned credit union committed to inclusion, social justice, and community impact. As a part‑time, temporary Financial Services Representative (BCGEU), you will support members at the Morgan Creek Community Branch (Branch 70) and report directly to the Assistant Branch Manager.

Your Role in Supporting Our Members:

Build relationships by learning about members while assisting them with banking transactions. Demonstrate excellent communication and interpersonal skills as the trusted advisor for members who value the branch experience.

How You'll Make an Impact:

• Perform member transactions consistent with established standards to deliver high‑quality service.
• Identify and assess member/prospect needs to provide appropriate products, services, and referrals.
• Apply branch service standards, policies, procedures and controls to meet compliance requirements and mitigate risk.
• Leverage technical systems to create an efficient, seamless member service experience.

What You’ll Bring to the Team:

• High School Diploma or equivalent.
• Experience interacting with people and businesses in a professional setting with strong customer‑service skills.

You’ll Thrive Here If You Are:

• Problem‑solver – analytical, able to multitask, and find solutions.
• Tech‑savvy – quick learner who excels with technology and systems.
• Great communicator – comfortable building relationships and engaging conversations.
• Ready for a challenge – positive attitude, thrives in a fast‑paced, changing environment.

What You’ll Earn:

Starting salary: $26.35 per hour (per the collective agreement). Base pay may vary based on qualifications, experience, and internal equity. Eligible for the annual incentive program, subject to eligibility requirements.

Why You’ll Love Working Here:

• Living Wage Employer: Largest private‑sector Living Wage Employer in Canada, consistently ranked among top employers.
• Customizable Benefits: Flexible benefit packages for permanent employees.
• Generous Vacation: 3–4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: 2 additional days beyond BC’s statutory holidays, plus care days for illness.
• Immediate Health Coverage: Health and dental benefits start on hire date with three coverage levels.
• Defined Benefit Pension: Guaranteed income for life.

Vancity Talent Programs:

Vancity supports inclusive hiring for Indigenous, Black, and Trans candidates. The initiative provides career development opportunities, prioritized job screening, and feedback. All information shared is stored securely and used only for recruitment, as per the BC Personal Information Protection Act (PIPA).

Equal Employment Opportunity:

Vancity is an equal opportunity employer. We celebrate diversity, and all qualified applicants are encouraged to apply, even if they feel their skills do not perfectly align with the listed requirements.