Member Service Representative II

Sunrise Credit Union; Outaouais; On-site; CAD 38,000 - 52,000; Full time

Job summary

Sunrise Credit Union in Manitoba is seeking a Member Service Representative II to respond to member inquiries, process deposits and withdrawals, balance cash drawers, and maintain security of cash. You will assist with online banking setup and explain branch products.

You will use Salesforce to manage member interactions, handle transfers and loan payments, and identify cross-sell opportunities. Minimum Grade 12, plus three years' cash handling experience or equivalent.

Qualifications

• Minimum Grade 12 education.
• Three years’ cash experience or an equivalent combination of education and experience.
• Post Secondary education preferred.

Responsibilities

• Maintain custody of cash drawer and daily cash holdings.
• Receive cash and cheques for deposit, verify amounts and process transactions.
• Cash cheques and withdrawal receipts within discretionary limit and verify signatures.
• Process transfers, utility payments and loan payments as requested by member clients.
• Assist members with complex financial inquiries and issues such as stop payments and holds.
• Identify opportunities to promote or cross-sell credit union products.
• Respond to member inquiries in person or by phone and refer sales when appropriate.
• Utilize Salesforce to manage member interactions and update records.
• Assist with online banking setup and security guidance.

Skills

Cash handling

Customer service

Cross-sell opportunities

Security awareness

Education

Grade 12

Post-secondary education preferred

Tools

Salesforce

Job description

Job Details

Title: Member Service Representative II

Position Close Date: August 4, 2026

Location: Grandview, MB

The position is responsible for responding to member client inquiries and taking action to reconcile discrepancies in records and accounts. Routinely receives and pays cash or other negotiable items, is responsible for custody, balancing and security of cash, maintains assigned cash limits and balancing of daily transactions. Performs a variety of routine accounting functions including the reconciliation or balancing of subsidiary ledgers and general ledger reports. The position responds to member client inquiries on all branch products and services and identifies opportunities to cross sell or refer sales opportunities to other staff.

Responsibilities

• Maintain custody of cash drawer and daily cash holdings and reconcile cash on hand.
• Receives cash and cheques for deposit, verifies amounts and examines cheques for endorsement and processes transactions.
• Cash cheques and withdrawal receipts within discretionary limit, paying out money after verifying signature and checking for coverage.
• Process other transactions as requested by member clients including transfers, utility payments and loan payments.
• Assist members with more complex financial inquiries and/or problems such as certification of cheques, setting up stop payments and holds.
• Order/process personalized cheques.
• Identify opportunities to promote, up-sell or cross-sell all credit union products making referrals when necessary.
• Respond to member inquiries, both in person and by telephone as determined by the branch organizational structure by responding to member needs.
• File reports, and other credit union documents as required.
• May hold second combination for branch vault, treasury, night depository or ATM, keeping security of combination at all times.
• Utilize the Salesforce system to manage member interaction, update records.
• Assist members with online banking set up, providing security guidance and monitoring for potential fraud to ensure safe usage.
• Administrative and shared functions may be rotated to ensure cross training.
• Other duties as deemed necessary and directed by your immediate supervisor.

Educational Requirements

• Minimum Grade 12 education
• Post Secondary education preferred

Experience

• Three years’ cash experience or an equivalent combination of education and experience.

Why Sunrise?

Sunrise is committed to fair and meaningful employment within a safe and respectful workplace. We support staff with progressive HR practices, training, and the tools they need to help our members today and tomorrow. Our employees are diverse, proud, and motivated — and we expect the same energy from those who lead.

Sunrise is proud to offer one of the most comprehensive benefit programs; individualized training and development programs and incentive pay plan.

We thank all applicants, but only those selected for an interview will be contacted.