Member Service Representative

Provincial Credit Union; Stratford; On-site; CAD 46,000 - 51,000; Full time

Benefits offered by this job

Competitive salary with annual bonus

Flexible health and dental plan

Two weeks vacation, two personal days,

Two volunteer days

Annual fitness & clothing allowance

Job summary

Provincial Credit Union in Stratford is seeking a Member Service Representative for a 12-month term. You will provide account services by receiving, processing and recording transactions, and you will inform members about new services.

You will maintain knowledge of risk and cash handling guidelines, excel at customer service, and communicate clearly. This role offers competitive pay, benefits, two weeks of vacation, and an opportunity to work in a community-focused team.

Qualifications

• High School Diploma is required.
• Demonstrated experience delivering superior customer service.
• Bondability and background checks required.

Responsibilities

• Provide account services to members by receiving, processing and recording financial transactions.
• Inform members of new services and products and direct them to other staff as appropriate.
• Maintain professional knowledge of risk and cash management guidelines through training.

Education

High School Diploma

Job description

Member Service Representative - 12 month term

Branch Location: Stratford

What You'll Do:

• Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions.
• Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
• Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.

What You Have:

Required Education and Experience

• High School Diploma
• Demonstrated experience and eagerness to provide superior customer service

Skills and Abilities

• Experience and eagerness to provide superior customer service.
• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

Why You'll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That's why we offer:

• A Strong, Positive Culture - Work with an engaged, community-focused team where collaboration, respect, and belonging come first.
• Competitive Compensation - Earn a market-aligned salary plus the opportunity for an annual bonus.
• Comprehensive Benefits - Access a flexible health and dental plan, sick time.
• Generous Time Off - Enjoy two weeks of vacation, plus two personal daysand two volunteer days to recharge and give back.
• Unique Employee Perks - Annual fitness & clothing allowance.
• Salary Range: $45,870 - $50,967.
• This is a 12 month term position.

Additional Information

• Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
• Closing Date: October 30th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we're committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.