Member Service Representative

Provincial-Credit-Union-2; Stratford; Sur place; CAD 46 000 - 51 000; Plein temps

Avantages offerts par ce poste

Two weeks vacation

Two personal days

Two volunteer days

Fitness & clothing allowance

Competitive benefits

Résumé du poste

Provincial Credit Union in Stratford is seeking a Member Service Representative for a 12-month term. You will provide courteous account services, process financial transactions, and advise members on services while maintaining knowledge of risk and cash management guidelines.

The role emphasizes strong customer service, organizational skills, and proficiency with Microsoft Office. It offers a competitive salary range and benefits within a community-focused team.

Qualifications

• High School Diploma required.
• Experience providing superior customer service is essential.

Responsabilités

• Provide account services to members by receiving, processing and recording financial transactions.
• Inform members of new services and products and direct them to other staff as appropriate.
• Maintain professional and technical knowledge by completing training on risk and cash management guidelines.

Connaissances

Customer service

Organizational skills

Attention to detail

Verbal and written communication

Microsoft Office

Formation

High School Diploma

Outils

Microsoft Suite

Description du poste

Member Service Representative - 12 month term

Branch Location: Stratford

What You'll Do:

• Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions.
• Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
• Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.

What You Have:

Required Education and Experience

• High School Diploma
• Demonstrated experience and eagerness to provide superior customer service

Skills and Abilities

• Experience and eagerness to provide superior customer service.
• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

Why You'll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That's why we offer:

• A Strong, Positive Culture - Work with an engaged, community-focused team where collaboration, respect, and belonging come first.
• Competitive Compensation - Earn a market-aligned salary plus the opportunity for an annual bonus.
• Comprehensive Benefits - Access a flexible health and dental plan, sick time.
• Generous Time Off - Enjoy two weeks of vacation, plus two personal daysand two volunteer days to recharge and give back.
• Unique Employee Perks - Annual fitness & clothing allowance.
• Salary Range: $45,870 - $50,967.
• This is a 12 month term position.

Additional Information

• Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
• Closing Date: October 30th, 2026.

Diversity & Inclusion

At Provincial Credit Union, we're committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.