Member Service Representative - Future Opportunities

Conexus Venture Capital Inc; Regina; On-site; CAD 48,000 - 61,000; Full time

Job summary

A leading company in the financial services sector is seeking a reliable Member Service Representative to serve as the first point of contact for clients. The role involves addressing financial inquiries and providing personalized service to enhance member experiences. Candidates should possess strong customer service skills, a good understanding of financial products, and the ability to engage effectively with clients. This is a fantastic opportunity to contribute to a supportive and inclusive work environment.

Benefits

Preferred banking rates

Generous vacation benefits

Competitive benefit package options

7% pension matching

Qualifications

• 2 years experience in customer service.
• Experience in the financial industry is an asset.
• Experience in a call centre environment is an asset.

Responsibilities

• Providing excellent member service by handling various financial inquiries and requests.
• Building solid relationships with members and identifying their needs.
• Educating members on the value of products and services.

Skills

Customer Service

Financial Products Knowledge

Communication

Empathy

Team Collaboration

Multitasking

Job description

At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future. It’s more than conducting a banking transaction, it’s about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and inspire confidence in their financial decision-making. We prioritize growth and efficiency and are champions of every member's success for a thriving Saskatchewan. We do this by lending an ear to each member’s unique needs throughout Saskatchewan, ensuring personalized solutions.

Our employees are curious, courageous, confident, and committed. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day; each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8, and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota, and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We’re looking for a reliable and trustworthy person with a strategic mindset to join our Member Contact Centre (call centre) in Regina as a Member Service Representative . As a first point of contact for our members, you will be responsible for providing excellent member service by handling various financial inquiries and requests over the phone. Through conversations and ongoing support, you will uncover and understand member needs in order to fulfill them in a single experience.

Our Member Contact Centre is currently open 7 days a week including statutory holidays.

How you’ll be spending your time

• Taking incoming calls from members, building solid relationships and becoming a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversation.
• Assisting members with their everyday account-related activities and providing financial services advice and solutions to meet their needs.
• Helping to educate our members on the value of our products and services by providing the most up-to-date and relevant financial information available.
• Growing and adapting your skills and knowledge in order to consistently perform with confidence.

The way people describe you

You are a people person who develops relationships based on understanding and trust. You have a deep knowledge of financial products and are able to clearly communicate their value. You proactively step into conversations with courage and empathy. You are curious and continually explore new paths to seek opportunities for improvements and efficiencies. You are a team player who welcomes diversity and can work effectively with others. You successfully handle multiple projects at the same time while staying committed to building your knowledge and skills.

The experience you bring

• Experience working in the financial industry is considered an asset.
• 2 years’ experience working in a customer service role.
• Experience in a call centre environment is considered an asset.

Salary Range :

48,480 - $60,600 with 7% Short Term Incentive Target

Benefits and Perks

The success of our members relies heavily on the performance and accomplishments of our employees. That’s why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits may include, but are not limited to :

• Preferred rates for all your banking needs helping to make life more affordable.
• Generous vacation benefits with additional paid days off giving you time to spend on what’s most important to you.
• Competitive benefit package options covering all aspects of personal wellness.
• 7% pension matching after one year of employment to support you towards retirement.

This position is ineligible for support under the Saskatchewan Immigrant Nominee Program.

We are excited to welcome candidates who bring a blend of academic, professional, and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we’ve been searching for!

Our recruitment process is ongoing, with no specified closing date. While we consistently review applications and may reach out to you directly should we identify an opportunity that aligns with your skills and experience, we also encourage proactive applications. If you are interested in joining Conexus in a Member Service Representative capacity now or in the future, please apply today!

If you have questions about this position, please contact Toni Demorest at [emailprotected] .

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