Member Service Representative (Full-time, permanent) Selkirk

accesscu; Selkirk; On-site; CAD 33,000 - 45,000; Full time

Benefits offered by this job

100% paid health benefits

Employer-matched pension plan

Continuing education

Career advancement opportunities

Job summary

Access Credit Union in Manitoba is seeking a Member Service Representative to deliver high standards of financial service to members, process transactions, and build relationships while promoting our products and services.

You will balance cash, handle deposits and withdrawals, respond to inquiries, and proactively identify opportunities to cross-sell. The role offers stable hours, benefits, and opportunities for career advancement within the branch network.

Qualifications

• Grade 12 diploma or equivalent.
• Business Administration or other post-secondary education asset.
• Minimum of 1-year experience in customer/member service.
• Demonstrated desire to serve others in a friendly and professional manner.
• Ability to identify and act on sales and service opportunities.
• Strong interpersonal and communication skills, both verbal and written.
• Attention to detail with high accuracy.
• Ability to work in a fast-paced environment under pressure.
• Ability to priorities using sound judgment for timely decisions.
• Knowledge of Access Credit Union's products and services.
• Proficient computer skills.

Responsibilities

• Process over the counter financial services efficiently and professionally.
• Balance transactions including ATM, night deposits and cash drawer daily.
• Resolve routine problems with member accounts and deposits.
• Adhere to security procedures and prevent fraud.
• Meet balancing and audit timelines and targets.
• Respond to member inquiries in person, phone, and email.
• Understand member financial situations to position products and services.
• Maintain knowledge of policies on risk management and confidentiality.
• Cross-sell credit union products and recruit new members.
• Participate in meetings, planning and training initiatives.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Attention to detail

Fast-paced

Education

Grade 12 diploma

Post-secondary education asset

Job description

Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

Values

• Do good
• Be better
• Own it
• Move forward

The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.

Key Responsibilities & Accountabilities

Member Services

• Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.
• Balance transactions including ATM, night deposits and the cash drawer on a daily basis.
• Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.
• Adhere to security procedures as they relate to the position including the safeguarding of cash, negotiable items and the prevention of fraudulent transactions.
• Meet the requirements for balancing, un-located outages, high-risk errors and daily work audits within the designated timelines and targets.
• Proactively respond to member inquiries in all mediums (in person, answering the branch phone, respond to email).
• Understand and uses knowledge of member's financial situation to effectively position the value of products and services.
• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.

Relationship Management

• Differentiate between credit union and competitor products and services in terms of member needs.
• Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union's products and services.
• Utilize fact finding questions and techniques to overcome business objections; ask for sale.
• Cross-sell all credit union products; solicit new members; foster business development through service excellence and product knowledge.
• Maintain up-to-date knowledge of all products and services offered by the credit union and relevant policies and legislation by regularly reviewing literature and attending update meetings.

Team Work

• Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment
• Work collaboratively with other team members to achieve organizational and department objectives.
• Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success.

Business Development & Community Relations

• Actively look for referral opportunities for both lending and wealth teams
• Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.
• Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.
• Differentiate between credit union and competitor products and services in terms of member needs.
• Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Essential Qualifications

• Grade 12 diploma or equivalent
• Business Administration or other post-secondary education would be considered an asset
• Minimum of 1-year previous experience in customer/member service role
• Additional experience and/or development from the Member Services Representative (MSR) position
• Demonstrated desire to serve others in a friendly and professional manner
• Ability to identify and willingness to act upon sales and service opportunities
• Strong interpersonal and communication skills, both verbal and written
• Attention to detail with high degree of accuracy
• Ability to work in fast-paced environment and perform well under pressure
• Ability to prioritize using sound judgment to make timely and effective decisions
• Knowledge of Access Credit Union's products and services
• Ability to follow standardized policies and procedures
• Basic knowledge of risk management within the financial industry
• Proficient computer skills

Employee Sub-Type

Regular

Starting Salary

$39,000