Member Service Representative 2

StellerVista Credit Union; Cranbrook; On-site; CAD 40,000 - 55,000; Full time

Job summary

StellerVista Credit Union is seeking a Member Services Representative 2 to join their dedicated team in Cranbrook, BC. This role focuses on providing exceptional member service, assisting with financial products, and ensuring a seamless experience. Ideal candidates will have a secondary school diploma and relevant experience in a financial institution. Enjoy opportunities for professional growth, a supportive work environment, and a comprehensive compensation package.

Benefits

Opportunity for professional growth and development

A supportive and inclusive work environment

Access to a competitive compensation package

Health and wellness programs

Qualifications

• Minimum of approximately 2 years related sales and service experience from a financial institution.
• Candidates with equivalent education and experience are also considered.
• Successful applicants will need to upgrade skills yearly.

Responsibilities

• Assist members with their savings and accounts, ensuring they are in the best account for them.
• Prepare and complete required documentation quickly and accurately.
• Provide exceptional service and customized advice to help members achieve financial goals.

Skills

Excellent Communication skills

Responsiveness

Accountability

Ability to build trust

Education

Secondary school diploma

Tools

Word

Excel

Job description

StellerVista Credit Union proudly anchors itself in the Kootenay and Boundary regions of British Columbia offering a comprehensive range of financial services to communities including Cranbrook Castlegar Fernie Elkford Sparwood the Slocan Valley and Greenwood in the West Boundary. We are dedicated to serving our members providing financial services while focusing on fostering local economic growth by employing residents and reinvesting profits back into our local communities. Our mission is to be more than just a financial institution but a vital part of the local fabric.

In the spirit of reconciliation StellerVista Credit Union would like to respectfully acknowledge the land on which we serve ourmembership and meet is within amakis Ktunaxa the traditional and unceded homelands of the Ktunaxa Nation as well as the traditional and unceded homelands of the Syilx Sinixt and Secwepemc.

The Opportunity

If you are ready for an exciting career move to a progressive financial services organization dedicated to cooperative values and exemplary member service this could be just what youre looking for. We are currently recruiting for the position of Member Services Representative 2 .

Position Overview

As a Member Service Representative 2 your service to members will power their financial goals and dreams. Excellent member service at StellerVista starts with listening and caring to the needs of our members so that they can make an informed decision based on customized advice.

StellerVista s sales goals and promotions are designed to ensure members receive proactive help to discover and obtain the products and services they need.

In this role you will help members with their savings (in regular and registered accounts) their accounts (ensuring they are in the best account for them) and assisting with frontline in-person interactions. Plus you will prepare and complete required documentation quickly and accurately resulting in an easy stress-free experience for the member. You will assist members in different stages of their lives so they will be ready for their next financial milestone.

This position is a bargaining unit position)

Schedule Description

Tuesday-Thursday : 8 : 00am 4 : 45pm

Friday : 8 : 45am 5 : 15pm

Saturday : 9 : 00am 3 : 15pm

Note : These hours may be altered or increased due to operational requirements.

Minimum Qualifications :

Do you have a secondary school diploma plus a minimum of approximately 2 years related sales and service experience from a financial institution

We Value :

• Accountability - to our members the StellerVista team and our communities
• Responsiveness to listen and care so to provide exceptional service and advice
• Ability to build trust with members and others in the StellerVista team
• Foster belonging - our credit union promotes diversity equity and inclusion with our members within our communities and each other
• Excellent Communication skills - written and oral
• Professional image
• Credit Union knowledge of lending and deposit products and services.
• Personal computer literacy keyboarding email programs Word and Excel

Candidates with an equivalent combination of education and experience will also be considered.

Successful applicants will also be required to upgrade skills yearly by taking related courses in your education course checklist.

At StellerVista Credit Union we are proud to offer an employee experience that includes :

• Opportunity for professional growth and development
• A supportive and inclusive work environment
• The opportunity to make a meaningful impact in the lives of our members and the community
• A culture of living our core values in a real way Trust Belonging Expertise Shared Success & Courage
• Access to a competitive compensation package including participation in extended benefits and pension programs health and wellness programs and a competitive vacation entitlement

About the Kootenay Region

The Kootenay region in British Columbia Canada offers a breathtaking blend of natural beauty outdoor recreation and a welcoming community that makes it an appealing destination for relocation. In addition to its awe-inspiring landscapes the Kootenays boast stunning mountain vistas crystal-clear lakes and lush forests providing residents with an unparalleled connection to nature. Whether its skiing in the winter hiking in the summer or enjoying the serene surroundings year-round the region offers endless options of outdoor activities for nature enthusiasts.

The regions rich cultural diversity artistic expression and locally sourced culinary scene add to the charm of the Kootenays creating an alluring lifestyle for those considering relocation to this picturesque region of British Columbia. Whether one seeks adventure in the great outdoors a sense of community or a thriving cultural scene the Kootenay region offers an inviting and enriching environment for individuals looking to make a move.

Job Location Cranbrook B.C.

How to Apply

If this sounds like a position for you Apply Now and should you have a problem in uploading your resume please email us at

Check out StellerVistas career opportunities here : Careers StellerVista Credit Union

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

Were proud of our team. They make us who we are.

Required Experience :

Unclear Seniority

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

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