Member Service Representative

YNCU; Stratford; On-site; CAD 33,000 - 39,000; Part time

Benefits offered by this job

B Corp Certified

Competitive compensation

Wellness initiatives

Training and development

Community events

Volunteer opportunities

Free banking account

Discounted employee rates

Job summary

Your Neighbourhood Credit Union (YNCU) in Stratford, Ontario is seeking a part-time, regular-position focused on member service and sales. You will process transactions, answer inquiries, balance ATMs, and drive cross-selling while maintaining high service standards.

The role requires flexibility to work evenings and weekends, willingness to train at any branch, and a commitment to community-oriented banking. Bondability and strong communication are essential; apply to [e-mail] today.

Qualifications

• Flexible schedule including evenings and weekends.
• Willingness to work at any branch of YNCU when requested.
• Bondable and reliable.
• Experience in retail banking or member services is a plus.

Responsibilities

• Provide prompt, courteous member service by processing financial transactions and cross-selling products and services.
• Process members’ transactional requests (deposits, withdrawals, transfers, etc.).
• Answer the telephone in the branch to provide member service.
• Balance the ATM when requested.
• Respond promptly to member inquiries in a courteous and efficient manner.
• Uncover members’ needs and guide them to suitable products and services.
• Make a minimum of 5 sales calls per week and at least 1 high level referral per week.
• Make at least 1 MemberCARE referral per month.
• Adhere to Quality Service Standards.

Skills

Customer service

Sales calls

Communication

Team player

Tools

Online Banking

Email

Job description

Stratford, Ontario
Regular, Part-Time
Location: Stratford, Ontario and Area
Union: Non-union
Job Type: Regular, Part-Time
Rate of Pay: $24.95

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

The Role

• Provide prompt, courteous member service not only by processing member’s financial transactions, but also by cross selling (or referring), at every opportunity, our full range of products and services, thus ensuring that our members expectations are consistently met or exceeded.
• Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
• Answer the telephone in the branch to provide member service
• Balance the ATM when requested
• Promptly respond to member inquires/problems in a courteous and efficient manner
• Uncover members’ needs, and assist members to utilize the products or services which best meet those needs
• Proper completion and submission of tracking sheets
• Make a minimum of 5 sales calls per week
• Make at least 1 high level referral per week
• Make at least 1 MemberCARE referral per month
• Follow our Quality Service Standards consistently

This position is to replace an existing vacancy within our team.

What We Are Looking For

• Have the flexibility to work a varying schedule, which could change, including evenings and weekends
• Willingness to work at any branch of YNCU when requested
• Meet YNCU’s Balancing Standards: Same-day Balancing Ratio 75% minimum (Goal: 90%), Accumulated Difference YTD within $100.00 and Time Required to Balance 15 min. average
• Be willing to accept increased responsibilities and be a team player
• Have the ability to communicate effectively with staff and members alike and a desire to not just do a job, but to do it well
• Professional demeanor and professional dress
• Be comfortable using the Internet and e-mail programs--including the use of YNCU’s Online Banking
• Must be bondable

Why work at YNCU?

YNCU Employees Get To Be a Part Of The Growing Credit Union Movement And Help Us Get The Word Out On Why Banking Locally Is So Important. We’re Your Friendly, Helpful, And Financially Savvy Neighbour Who Provides Tailored Financial Services To Our Members, Supports Small Businesses, Creates Local Jobs, And Gives Back To Causes That Matter. Through Our Good Neighbours Employee Volunteer Program And Monthly Staff Donation Draws, We Even Let You Choose The Causes We Donate To And Support. YNCU Is Recognized For The Following

• B Corp Certified
• Competitive Compensation, Incentive Programs and Benefits
• Wellness Initiatives including our Employee and Family Assistance Program, premium membership for Calm, and LIFT Virtual Fitness
• Training and Development Opportunities
• Community Sponsored Events Employee and paid Volunteer opportunities
• Opportunities to get involved with fun and meaningful committees
• Free banking account
• Discounted Employee Rates

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at [e-mail]