Member Representative

Northern Credit Union Limited; Northwestern Ontario; On-site; CAD 30,000 - 37,000; Part time

Benefits offered by this job

Pension plan

Staff discounts

Professional development

Do Some Good Volunteer Program

Employee Win/Win Program

Job summary

Northern Credit Union Limited is seeking a part-time Member Representative in our Kenora market. You will engage with members, answer inquiries, and guide them through our products and services while ensuring accurate transaction processing and balancing cash.

The role requires a high school diploma with banking/customer service experience and a commitment to continuous learning, along with solid MS Office skills. A Pension plan and staff discounts are among the available perks.

Qualifications

• High school diploma and banking/customer service experience required.
• Minimum one year of proven sales experience.
• Knowledge of basic Credit Union products, services and systems.

Responsibilities

• Address member inquiries and analyze individual needs.
• Guide members in using a range of products/services to meet requirements.
• Process transactions accurately and balance cash as needed.
• Collaborate with branch team and internal partners to enhance member experience.

Skills

Customer service

Cash handling

Communication skills

Time management

MS Office

Education

High school diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Northern Credit Union is a full-service, locally operated financial institution offering personal and commercial banking services along with financial planning expertise to members across our footprint. Northern is committed to making a difference in members lives by providing them tools to achieve their financial goals. As a key player in the financial services marketplace of Northern Ontario we are excited to announce that we are currently seeking a part-time Member Representative in our Kenora market.

The Member Representative plays a crucial role in enhancing our members' experience by collaborating with their branch team and internal partners. Their primary focus is to address member inquiries, analyze individual needs, and guide members in utilizing a diverse range of products and services tailored to meet their specific requirements. This includes providing assistance in navigating through the available offerings and ensuring accurate and efficient processing of financial transactions through the banking system.

They must excel at working towards a standard of excellence and striving towards reaching and exceeding goals as a self-starter and also in support of their team.

Preferred candidates will possess the following qualifications:

• High school diploma and equivalent banking and customer service experience.
• Minimum one year of proven sales experience.
• Commitment to continuous learning and owning their own growth.
• Knowledge of basic Credit Union products, services and systems.
• Moderate knowledge of Microsoft Word, Excel, Outlook and the use of modern office equipment.
• Ability to process transactions, handle cash and balance in an accurate and timely manner.
• Ability to communicate effectively (both orally and written) with members and co-workers in a courteous, friendly, professional and efficient manner.
• Ability to efficiently organize work and time to meet daily deadlines.
• Pension plan
• Exclusive staff rates on a variety of products and services
• Professional development and learning opportunities
• Opportunities to give back through our Do Some Good Employee Volunteer Program
• Employee Win/Win Program supporting local charitable organization

Starting Wage:

$24.22/hour

Deadline for applications:

October 1, 2026

We thank all applicants – however only those selected for an interview will be contacted.

Northern Credit Union is an equal opportunity employer and committed to providing an accessible recruitment process for all candidates. We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process. If you require accommodations at any stage of the application or interview process, please contact the Human Resources Department .