Member Experience & Sales Leader

Firstontario Credit Union Limited; Hamilton; On-site; CAD 70,000 - 96,000; Full time

Benefits offered by this job

Health benefits

Professional development allowance

Pension plan

Employee assistance program

Volunteer program

Job summary

FirstOntario Credit Union Limited is seeking an Assistant Branch Manager in Hamilton to lead and develop staff while ensuring efficient branch operations across the Hamilton/Halton region. You will coach teams, focus on delivering memorable member experiences, and act as a trusted advisor to help members reach their short and long-term financial goals.

Responsibilities include supervising branch operations, driving sales campaigns, managing budgets, and maintaining internal controls.

Qualifications

• 3–5 years of retail branch experience.
• Strong sales management skills with targets, plans and pipelines.
• Experience in financial services/mortgage financing preferred.
• Initiative and leadership to execute plans.

Responsibilities

• Support multiple branch operations to ensure memorable member experiences.
• Coach branch teams and provide feedback to enable growth.
• Focus on end-to-end member experience and relationship building.
• Serve as trusted advisor to help teams meet financial goals.
• Monitor budget and expenses and take corrective action as needed.
• Maintain controls and ensure operational integrity per policies.
• Drive sales and services leadership in campaigns and annual targets.
• Stay informed on local market activities and competitive position.

Skills

Sales management

Retail banking

Financial services

Budgeting

Team coaching

Education

Post-secondary degree/diploma in business/finance/economics

Job description

FirstOntario Credit Union Limited is seeking an Assistant Branch Manager in Hamilton to lead and develop staff while ensuring efficient branch operations across the Hamilton/Halton region. You will coach teams, focus on delivering memorable member experiences, and act as a trusted advisor to help members reach their short and long-term financial goals.

Responsibilities include supervising branch operations, driving sales campaigns, managing budgets, and maintaining internal controls.