Member Experience - Closing 5pm-1am

Movati Athletic Inc.; Southwestern Ontario; Hybrid; CAD 24,000 - 32,000; Full time

Benefits offered by this job

Complimentary membership

Free uniform

Flexible scheduled hours

Ongoing training

Benefits after probation

Job summary

Movati Athletic Inc. is seeking a friendly Member Experience Associate to engage with guests and ensure they feel welcome, comfortable, and healthy in our Waterloo club. You will actively promote services, manage member concerns, and support cafe and pro-shop operations while contributing to a positive, high-energy environment.

The role emphasizes strong communication, reliability, and teamwork. Benefits include flexible hours, training, and opportunities for career growth within our premium

Qualifications

• High School Diploma or equivalent is preferred.
• 1+ years of customer service experience in related industries is an asset.
• Current CPR & First Aid certification is required and must be maintained.

Responsibilities

• Promote outstanding customer service practices and strive to continuously improve the member experience.
• Proactively manage and resolve member concerns and escalate serious issues to management.
• Provide exceptional service to retail operations (cafe and pro-shop).
• Maintain knowledge of programs, products, and services and promote them to members.
• Responsible for all sales transactions.
• Complete administrative tasks accurately and promptly with high-quality service.
• Assist with member experience events as needed.

Skills

Customer service experience

Excellent communication

Conflict resolution

Education

High School Diploma or equivalent

CPR & First Aid certification

Job description

405 The Boardwalk
Waterloo, ON N2T0A6, CAN

Description

Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you!

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you! Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

We’ve got so much more we want to tell you, so here it goes:

Role

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

• Proactively manage and resolve all member concerns, and escalat[e] serious concerns to the Management team for resolution
• Provide exceptional customer service to retail operations (cafe and pro-shop)
• Ensure cleaning duties are completed and maintained in a safe and timely manner
• Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
• Responsible for all sales transactions
• Completes all administrative tasks accurately, diligently and promptly with consistent5 Star customer service
• Assists with member experience events throughout the club as needed

Hourly wage range: $17.60 - $23.00/hour.

• The posting is for an existing, currently open position.

The compensation will be determined based on experience, skills set, education and training, and other organizational needs.

Qualifications

• High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
• 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
• Current CPR & First Aid are required and must be maintained through employment

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning.All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values: Care, Commitment, Authenticity, Diversity, and Work Ethic. Over the next several years, we plan to do the same. Our promise at Movati is to help you feel welcome, feel comfortable, and feel healthy.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

***MOVATI Athletic uses email to communicate to all applicants. Please ensure to use an email address that is checked daily and accepts emails from unknown users. We recommend that applicants check both junk and spam folders.***