Member Engagement Coordinator (Part-Time)

Women in Communications and Technology; Calgary; Remote; CAD 26,000 - 52,000; Part time

Benefits offered by this job

Work-from-home stipend

Paid vacation (3 weeks)

Occasional in-person team meetings

Job summary

Women in Communications and Technology (WCT-FCT) seeks a part-time Member Engagement Coordinator to provide administrative, technical, and engagement support for our national programs. This remote role supports Calgary, Ottawa, or Montreal residents, with occasional in-person events across Canada.

Ideal candidates are bilingual in French-English (Montreal/Ottawa), have 1–3 years in tech customer care or coordination, and can manage multiple priorities using tools like Zoom, Asana, and Active

Qualifications

• Post-secondary education in business/marketing/STEM or related discipline.
• 1–3 years of experience in technical customer care/support, project coordination, or customer service.
• Alternative combinations of relevant education and experience will be considered.
• Proven track record of balancing multiple projects and priorities.

Responsibilities

• Leverage WCT’s tech stack to create forms, workflows, and communications (Fillout, Active Campaign, Zapier, Stripe).
• Schedule events in Google calendars, Zoom, and EventBrite.
• Manage invites and follow-ups for programs and events.
• Assist program managers with communications or follow-ups.
• Manage Zoom meetings for national events, webinars, and online programming.
• Provide front-line customer service/support to members.

Skills

Bilingual EN/FR

Written communication

Interpersonal skills

Project management

Problem solving

Time management

Tech workflow optimization

Education

Post-secondary education in business/marketing/STEM

Tools

Mighty Networks

Active Campaign

Canva

Zoom

Asana

Stripe

Zapier

EventBrite

Job description

Job Title: Member Engagement Coordinator (Part-Time)

Location: Remote, Work-From-Home in Calgary, Ottawa, or Montreal

Organization: Women in Communications and Technology (WCT-FCT)

Reports To: Vice-President, Learning & Impact

Direct Reports: None

About Us:

For over 35 years, WCT has been Canada’s leading national nonprofit organization inspiring and enabling employers to advance their women-identifying employees in achieving their highest career potential. WCT connects and equips women employees through critical skills training, leadership development, mentorship and sponsorship programming. Additionally, WCT equips employers to cultivate inclusive workplaces by providing programming and resources for HR, DEI, and ERG leaders focused on advancing women's equity.

This role is ideal for an ambitious, entry-level professional who is as passionate about getting the details right as they are about advancing women’s equity in tech-enabled workplaces.

Position Overview:

The Member Engagement Coordinator will provide mission-critical administrative, technical, and member experience support required to ensure WCT programming is executed flawlessly.

To be considered for this role, candidates must work within one of the following cities: Calgary, Ottawa, Montreal.

French-English bilingualism is required for Ottawa and Montreal based candidates.

The Member Engagement Coordinator must be available for occasional in-person events, including attending regional chapter events up to one weekday evening per month. Limited travel within Canada may be required to a maximum of once per quarter.

This is a 6-month, part-time contract role (.5 FTE; 20 hours/week), with the possibility of expansion or extension, dependent on funding.

To be considered for this role, you must be legally entitled to work in Canada.

Key Responsibilities:

Administrative & Technical Support:

• Leverage WCT’s tech stack to create forms, workflows, and communications for a variety of program initiatives (Fillout, Active Campaign, Zapier, Stripe)
• Schedule events in Google calendars, Zoom, and EventBrite
• Manage invites and follow-ups for a variety of programs and events
• Assist program managers with communications or follow-ups
• Manage Zoom meetings for national events, webinars, and online programming (admitting guests, managing breakouts, troubleshooting access issues)
• Provide front-line customer service/support to members, using sound judgement to escal​ate as required

Member Engagement Support:

• Maintain trusted relationships with a variety of stakeholders by providing consistent, timely communications and follow up via email or the WCT Connect platform
• Represent WCT national at chapter events in your region
• Assist in the management of the WCT Connect digital community by engaging with posts, adding resources, and creating member spaces

Data Management:

• Assist Manager, Programming Operations to source and interpret member engagement and program evaluation data
• Collaborate with Manager, Program Operations to track and report on engagement within the regional chapter communities
• Maintain excellent records, updating contacts, resources, process documentation, and project tasks (Asana) as required

Requirements:

Home Office

• Must have access to private, ergonomically-sound workspace
• Must have secure high-speed internet connection

Education and Experience:

• Post-secondary education in business administration, marketing, STEM, or related discipline.
• 1-3 years of experience in technical customer care/support, project coordination, and/or customer service roles.
• Alternative combinations of relevant education and experience will be considered.
• Proven track record of balancing multiple projects and priorities.

Skills and Competencies:

• Ideal candidates will be bilingual in French and English. Bilingualism is required for candidates located in Montreal.
• Excellent written communication, and interpersonal skills.
• Ability to maintain effective relationships with diverse stakeholders.
• High level of professionalism, integrity, and commitment to the organization’s mission and values.
• Strong problem-solving skills with the ability to develop and implement solutions.
• Excellent planning, project and time management skills.
• Tech-savvy, with a strong desire to learn and optimize workflows within a variety of tools (Mighty Networks, Active Campaign, Canva, Zoom, Asana, Stripe, Zapier, EventBrite, etc.)

Why Join Us:

• Opportunity to make a meaningful impact toward advancing women in the workplace through a variety of WCT initiatives.
• Work with a passionate and dedicated team committed to driving positive change.
• This bulk of this part-time will take place within core EST time zone hours (typically between 10am ET-4pm ET, Monday to Friday). WCT recognizes that some applicants may have caregiving responsibilities; scheduling is flexible.
• Salary: $26,000 – $31,000 annually for .5 FTE, commensurate with experience (1.0 FTE range of $52,000 – $62,000 annually).
• We provide a work‑from‑home stipend of $300 to help you set up your home office.
• The role is eligible for 3 weeks (6%) of paid vacation and additional paid time off between December 25 and December 31, prorated to regular working hours.
• WCT is a small but mighty team, distributed across Canada. Our team works virtually with occasional in‑person team meetings or co‑working days, depending on your location (Canada only). We commit to creating a work environment that brings the team together in real life, where possible, for celebration, collaboration and connection.

WCT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender identity, race, religion, sexual orientation, or ability.

Women, especially those of intersectional identities, are strongly encouraged to apply for this role.

If you require accommodation to submit your application or during the selection process, please email an accommodation request to — we’ll work with you to meet your needs throughout the process.

WCT does not use AI to screen or select applicants.

Selection Process:

We are grateful for your consideration of this role. We will follow up with all applicants who apply prior to the posting’s close date, advising them of the status of their application.

The steps in the selection process for this role are as follows:

1. Resume screening
2. Initial 15-minute call
3. One-hour interview
4. French language proficiency verification, if applicable
5. Reference check
6. Offer

We expect to make an offer for this position within 6 weeks of the posting closing.