Member Contact Centre Representative 1

Conexus Credit Union; City of Lloydminster; On-site; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Generous vacation

Comprehensive benefits

Pension matching

Banking discounts

Job summary

Conexus Credit Union in Saskatchewan is seeking a temporary Member Contact Centre Representative 1 until Aug 2027 in Lloydminster to deliver outstanding member service by handling financial inquiries over the phone.

You will build relationships, provide online banking support, advise on products, and help members achieve their goals with a personalized experience. The role operates in a busy contact centre open 7 days a week.

Qualifications

• Experience in the financial industry is asset.
• 2 years' experience in a fast-paced customer service role.
• Strong technical aptitude with the ability to troubleshoot technologies.
• Excellent communication and interpersonal skills.
• Experience in a call centre environment is asset.

Responsibilities

• Taking incoming calls from members and building solid relationships as a trusted financial partner.
• Providing online banking support and troubleshooting to members.
• Assisting with daily account activities and offering financial services advice.
• Educating members on products and services with up-to-date information.
• Proactively reach out to members via outbound calls to improve their experience.
• Grow and adapt skills to maintain confidence and performance.

Skills

Customer service

Communication

Technical aptitude

Job description

At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It's more than conducting a banking transaction, it's about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member's success, ultimately contributing to a thriving province.

We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus.

As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

The bigger picture

We're looking for a reliable and technically proficient individual with a strategic mindset to join our Member Contact Centre (call centre) in Lloydminster as a temporary Member Contact Centre Representative 1 until end of August 2027. As a first point of contact for our members, you will be responsible for providing excellent member service by handling various financial inquiries and requests over the phone. Through conversations and ongoing support, you will uncover and understand member needs in order to fulfil them in a single personalized experience.

Our Member Contact Centre is currently open 7 days a week including statutory holidays.

How you'll be spending your time

• Taking incoming calls from members, building solid relationships and becoming a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversation
• Providing online banking support and troubleshooting to members
• Assisting members with their everyday account related activities and providing financial services advice and solutions to meet their needs
• Helping to educate our members on the value of our products and services by providing the most up-to-date and relevant financial information available
• Proactively reach out to members through outbound calling to optimize their experience
• Growing and adapting your skills and knowledge in order to consistently perform with confidence

The way people describe you

You are a people person who develops relationships based on understanding and trust. You have a deep knowledge of financial products and are able to clearly communicate their value. You proactively step into conversations with courage and empathy. You are curious and continually explore new paths to seek opportunities for improvements and efficiencies. You are a team player who welcomes diversity and can work effectively with others. You successfully handle multiple projects at the same time while staying committed to building your knowledge and skills.

The experience you bring

• Experience working in the financial industry is considered an asset
• 2 years' experience working in a fast-paced customer service role
• Strong technical aptitude with the ability to think critically to grasp and troubleshoot various technologies
• Excellent communication and interpersonal skills
• Experience in a call centre environment is considered an asset

Salary Range:

$46,507 - $58,134 with 5% Short Term Incentive Target

Benefits and Perks

The success of our membersrelies heavily onthe performance andaccomplishmentsof our employees.That's why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits may include, but are not limited to:

• Generous vacation benefits, giving you time to spend on what’s most important to you
• Competitive benefit package options, covering all aspects of personal wellness
• Pension matching to support you towards retirement
• Preferred rates for all your banking needs, helping to make life more affordable

We are excited to welcome candidates who bring a blend of academic, professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we've been searching for!