Medly CRM Clinical Coordinator

University Health Network; Toronto; On-site; CAD 60,000 - 75,000; Part time

Benefits offered by this job

Competitive offer packages

HOOPP pension plan

Transit access

Flexible work environment

Development opportunities

Corporate discounts

Job summary

University Health Network in Toronto seeks a Registered Nurse to serve as the Medly CRM Clinical Coordinator within the CaRE Clinic pilot. You will support cardio-renal-metabolic care by coordinating care, onboarding patients, and using the Medly platform alongside EPIC documentation.

The role emphasizes clinical care, education, data extraction for quality improvement, and collaboration within a multidisciplinary team. 20 hrs/week, temporary for ~1 year.

Qualifications

• Bachelor of Science in Nursing; Masters preferred.
• Current registration with the College of Nurses of Ontario.
• 3–5 years clinical/professional experience.
• Experience with Medly CRM pilot or clinical research preferred.
• Proficient with EPIC and Microsoft Office.

Responsibilities

• Recruitment of pilot participants (identify and screen potential participants, obtain informed consent).
• Manage the daily Medly alerts in partnership with the UHN CaRE Clinic team.
• Communicate with patients and families and review proper use of Medly; prioritize alerts and escalate to MDs as needed.
• Provide CRM education on signs of adverse reactions and self-care management of CRM.
• Use Medly to support Guideline-Directed Medical Therapy and titration of medications.
• Provide clinical care for patients in the Medly CRM pilot project and in the UHN CaRE Clinic.
• Conduct quality improvement activities and document actions per UHN policy and ICH/GCP guidelines.
• Document actions per College of Nurses of Ontario standards using EPIC.

Skills

Organizational skills

Time management

Attention to detail

Documentation

Interpersonal skills

Communication skills

Team collaboration

Initiative

Education

Bachelor of Science in Nursing

Masters preferred

Tools

EPIC applications

Microsoft Office

Job description

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non Union
Number of vacancies: 1
Replacement or New: New
Site: Toronto General Hospital
Department: Research
Reports to: Clinical Scientist
Wage Range: $43.48 - $54.34 per hour
Hours: 20 hr/week
Shifts: Days
Status: Temporary Part Time (approximately 1 year)
Closing Date: August 21, 2026

Position Summary

The Registered Nurse, working as the Medly CRM Clinical Coordinator, collaborates with the interdisciplinary team of the UHN CaRE (Cardiovascular, Renal, and Endocrine) Clinic to support the delivery of high-quality care for patients with cardio-renal-metabolic conditions. This role is embedded within a pilot quality improvement project adapting the Medly remote management platform for cardio-renal-metabolic care, while concurrently supporting day-to-day care delivery within the clinic. Responsibilities include monitoring and triaging daily Medly alerts, communicating with patients and families to support proper use of Medly, and providing education on disease management and self-care. The Medly Coordinator applies clinical knowledge and best practice guidelines to support guideline-directed medical therapy, including medication titration, while ensuring accurate documentation within the EPIC health information system. In addition to clinical responsibilities, the nurse contributes to the pilot by onboarding and consenting patients, extracting clinical data, and supporting evaluation activities that inform ongoing program refinement. The Medly Coordinator prioritizes workload effectively, contributes to continuous quality improvement initiatives, and promotes a collaborative and patient-centered care environment.

Duties:

• Recruitment of pilot participants (e.g. identify and screen potential participants, obtain informed consent)
• Manage the daily (Monday-Friday) Medlyalerts in partnership with the UHN CaRE Clinic team
• Communicate with patients and families and reviewproper use of Medly; prioritizealerts and accelerate to MDs as appropriate
• Provide patients and families with CRM education on topics such as signs and symptoms of adverse reactions and self-care management of CRM
• Use Medly to support Guideline-Directed Medical Therapy for CRM and titration of medications
• Provide clinical care for patients participating in the Medly CRM pilot project and in the UHN CaRE Clinic
• Execution of all aspects of quality improvement project activities (e.g. assessment of adverse events, monitoring safety, clinical data extraction) as per UHN policy and ICH/GCP guidelines
• Document actions and communication according to College of Nurses of Ontario standards using EPIC health information system

• Bachelor of Science in Nursing; Masters preferred
• Registered Nurse with a minimum of 3 to 5 years clinical and/or professional experience
• Current registration with the College of Nurses of Ontario
• Previous clinical research experience preferred
• Knowledge and experience with relevant guidelines and titration of cardiac, renal, or endocrine patients an asset.
• Strong organizational and time management skills
• Attention to detail and meticulous documentation practice
• Excellent interpersonal and customer service skills
• Excellent computer skills including Microsoft Office and EPIC applications
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Demonstrated ability to cultivate and build relationships
• Strong track record of high-quality work and engagement is essential
• Ability to set priorities, adapt, and work independently with accuracy in a dynamic environment
• Able to work collaboratively within a group setting
• Proven track record of taking initiative

Why UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.