Medical Secretary

NHS; Halifax; Hybrid; CAD 40,000 - 55,000; Part time

Job summary

A leading healthcare provider is seeking a Band 3 Medical Secretary to join their Clinical Health Psychology Department. The role involves delivering secretarial support, managing appointments, and ensuring effective communication with patients and clinicians. The ideal candidate will possess strong organisational skills and extensive secretarial experience, with a commitment to providing compassionate care. Flexibility in working locations is expected, with opportunities for personal development.

Benefits

Flexible working

Home or remote working

Qualifications

• Extensive secretarial experience in an office environment.
• Ability to work under pressure and maintain accuracy.

Responsibilities

• Deliver secretarial support to the Clinical Health Psychology Department.
• Manage appointments, phone calls, and maintain accurate information.
• Act as first point of contact for patients and GPs.

Skills

Communication

Organisational Skills

Tact and Diplomacy

Education

GCSE English grade 3-9

GCSE Mathematics grade 3-9

RSA II Typing/Word Processing

Tools

MS Word

MS Excel

MS Outlook

Job description

Go back Calderdale and Huddersfield NHS Foundation Trust

Medical Secretary

The closing date is 18 May 2025

We require a Band 3 Medical Secretary ideally based at CRH - with cross site working subject to service needs.

The role will be to deliver secretarial support to the Clinical Health Psychology Department, including booking appointments, taking patient phone calls, sending copy letters and maintaining accurate and timely information on Excel and EPR.

Please evidence how you meet the criteria for this role on your application.

Main duties of the job

An opportunity has arisen for a Band 3 Medical Secretary to join the Clinical Health Psychology Department

• Autonomous working but also part of a larger team of clinicians and secretaries
• The applicant must have extensive secretarial experience in an office environment and be able to prioritise conflicting and demanding workloads.
• The successful applicant must possess excellent communication skills and have the ability to work well in a team.
• The successful applicant should possess RSA II Word processing or equivalent and have a good standard of general education with the desire to learn new skills and undertake training.
• Experience of ESR & EPR systems would be beneficial as would experience in an NHS setting.

About us

We are a growing Clinical Health Psychology Department that has good relationships across CHFT. We are committed to developing excellent quality care that aims to meet psychological needs of patients who are treated within CHFT. We develop services in a patient focussed way and compassionate care is at the heart of our department. We actively encourage and support personal development and active service development. As a newly established department, there is significant scope to work creatively in the continuation of new trust wide developments and be part of shaping our culture.

Please note, this post could be based at CRH or HRI and that all posts have an expectation of working cross site between Huddersfield Royal Infirmary and Calderdale Royal Hospital services subject to service needs as required.

Job responsibilities

Actively work as part of a larger team and support subject to service needs. Post, email, waiting list management. Typing, reports, EPR, ESR, Diary management, telephone communication. Fill in for other members of the team when they are away. Work closely with Clinicians as well as Management. Be the first point of contact for patients, GPs & other Trusts. Telephone cover duties, arrange and minute meetings, and any other duties as required.

See job spec and ensure you give clear examples how you meet the criteria and evidence your skill set as you will be scored on this.

Please note the advert could close prior to the closing date depending on number of applicants.

Person Specification

Qualifications/Training

• RSA II (or equivalent) typing/word processing and competent audio typing skills
• Willing to undertake further development/training in all aspects of waiting list management
• GSCE English grade 3 -9, (A*-D, or equivalent)
• GCSE Mathematics grade 3 -9, (A*-D, or equivalent)
• Willing to undertake further development/training

Knowledge, experience & expertise

• Experience in a busy office environment
• The ability to communicate at all levels with tact and diplomacy
• Experience of using MS i.e. Word, Excel, Outlook
• Ability to organise and prioritise own workload
• An understanding of medical terminology
• Experience of working in an NHS environment
• Experience of ESR & EPR systems
• Experience of facilitating and minuting meetings

Communication & relationships

• Ability to make informed judgements and make careful analysis of situations
• Ability to prioritise workloads and work under pressure maintaining accuracy and meeting deadlines
• Ability to work on own initiative and make decisions within written guidelines, sometimes without reference to others
• Ability to deal with situations involving phone calls and face-to-face contact with anxious patients/relatives and typing of information of an upsetting nature
• Ability to deal with verbal aggressive abuse from patients/relatives in a professional manner
• Knowledge of an electronic diary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

Calderdale Royal Hospital or Huddersfield Royal Infirmary

Part-time,Flexible working,Home or remote working

Reference number

372-MED2354-C

Job locations

Calderdale Royal Hospital or Huddersfield Royal Infirmary