Medical Assistant, Heywood Medical Group, Summit Family Practice, Per diem

Heywood Medical Group; Halifax Regional Municipality; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a forward-thinking healthcare provider where your contributions truly matter! This role offers a unique opportunity to assist with patient care and support clinical functions in a dynamic environment. You'll be responsible for scheduling tests, performing phlebotomy, and ensuring smooth office operations. With a focus on patient satisfaction and quality care, you'll play a vital role in a collaborative team that values your input and growth. Enjoy competitive wages, great benefits, and the chance to make a difference in the lives of patients every day. If you are passionate about healthcare and eager to learn, this position is perfect for you!

Benefits

Competitive Wages

Great Benefits

Generous Earned Time Off

Qualifications

• High School diploma or equivalent required.
• Completion of an accredited Medical Office Assisting program preferred.

Responsibilities

• Assist with patient care, including scheduling tests and obtaining health information.
• Perform clerical duties such as answering phones and appointment scheduling.

Skills

Communication Skills

Computer Proficiency

Patient Care

Phlebotomy

Customer Service

Education

High School Diploma

Medical Office Assisting Program

Tools

Electronic Medical Records

Job description

Overview

You Matter Here!

Heywood Healthcare values our employees! We offer competitive wages, great benefits, and generous earned time off. Come work where you will matter!

Hours: Per Diem

JOB SUMMARY

Under the direction of Management, Physician, and/or Nursing, the incumbent is responsible for assisting with patient care and medical office clinical support and clerical functions. Clinical duties include: scheduling tests, obtaining and recording patient health information, including vitals and injections, and rooming patients; performing in-office testing, supporting providers; performing tasks/schedule management to help providers run on time; bucket management, schedule review; materials management, and any other duties and locations as assigned. Must learn and perform new standards and processes as they are implemented and participate in customer service and patient satisfaction initiatives. Complete any assigned training. Perform phlebotomy services and administer vaccines. Clerical duties include: answering phones, appointment scheduling, and providing patient education.

Responsibilities

ESSENTIAL FUNCTIONS

• Conducts interactions with everyone in a friendly, courteous, and respectful manner.
• Goes out of his/her way to offer assistance to others. If he/she cannot offer assistance, then finds someone who can.
• Advocates to ensure privacy and confidentiality while helping others to maintain awareness.
• Maintains a clean and safe practice and hospital.
• Responds appropriately and immediately in emergency situations.
• Maintains a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort and minimize risk and injury.
• Ensures compliance with regulations to maintain accreditation and licensure.
• Complies with the Heywood Healthcare Attendance and Tardiness Policy.
• Completes all Heywood Healthcare and Department Specific Mandatory requirements in the prior calendar year.
• Reports incidents in a timely and effective manner.
• All employees with direct patient contact are responsible for actively engaging in the practice of, monitoring, and enforcing compliance to hand hygiene.
• Provides patient care by assisting with the implementation of care plans. Assesses health status, documents interventions, and evaluates patient progress following standard procedures.
• Performs basic office laboratory procedures such as urinalysis, urine culture, hematocrit, sed rate, mono spot, pregnancy tests, throat cultures, and related procedures.
• Performs basic clinical procedures such as venipuncture/phlebotomy. Prepares documents and administers vaccines/non-intravenous injections as directed.
• Performs a variety of clerical functions to support the office such as typing, filing, scheduling appointments, making phone calls, and related duties as required or directed.
• Coordinates patient flow and prepares patients for examination. Takes and records vital signs and EKGs. Documents intake assessment. Assists physician and others in clinical procedures as required or directed.
• Assists in triaging medical calls as per office protocol. Returns patient calls and documents in patient records as required or directed. Calls in prescriptions and refills as directed. Documents prescription calls.
• Reviews laboratory results. Ensures abnormal results are brought to the attention of the physician and others as appropriate.
• Maintains records, reports, logs, and other statistical information as required or directed.
• Processes Medical Records incoming and outgoing according to practice guidelines and regulations.
• Schedules and coordinates patient visits and medical procedures for both inpatients and outpatients.
• Registers patients for each patient visit, utilizing computer-based registration/scheduling system.
• Verifies patients' insurance coverage and eligibility.
• Maintains assigned office and/or clinical supplies including vaccines. Assures accurate inventory of supplies based on approved levels. Rotates stock as required. Initiates requisitions for re-supply or special items.
• Issues and verifies patients' managed care referrals.
• Collects copays from patients for visits, maintains records, and reconciles daily deposits.
• Completes tasks associated with clinical inbox/practice buckets (personal, practice referral, medical record, and others assigned) proficiently and in a timely manner.
• Instruments and equipment are prepared and sterilized according to procedure to support infection control.
• Attends a variety of meetings, conferences, and seminars as required or directed.
• Complies with established departmental policies, procedures, and objectives.
• Demonstrates use of quality improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches and contributes to maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.
• Provides coverage when needed at other locations within Heywood Medical Group.
• All other duties and locations as assigned.

Statement of Other Duties

This document describes the major duties and responsibilities for this job and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

Qualifications

JOB REQUIREMENTS

Minimum Education

• High School diploma or equivalent required or must obtain within six months of employment.
• Completion of an accredited program in Medical Office Assisting (MOA) at an accredited school, or relevant job experience preferred.

Required Certifications

• CMA/RMA or equivalent required. (Candidates with appropriate training or experience can obtain certification within six months of employment).
• BLS through American Heart Association required or must obtain within six months of employment.

Minimum Work Experience

• Experience in a medical office preferred.

Required Skills

• Excellent written and verbal communication skills preferred.
• Proficiency with computers and electronic medical records is required.
• Ability to work flexible shifts, evenings, and weekends required.
• Reliable transportation for travel between locations required.

FUNCTIONAL DEMANDS

Physical Requirements

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction) and handles (seizing, holding, grasping, turning, or working with hands).