Medical Receptionist - Permanent

newvisionhealth; Kitchener; On-site; CAD 27,000 - 47,000; Full time

Benefits offered by this job

HOOPP

Extended health plan

Paid time off (vacation, sick days,生日)

Job summary

New Vision Family Health Team in Kitchener, Ontario is seeking a Medical Receptionist to deliver friendly, patient-centred administrative support in a busy clinic. You will greet patients, check in, schedule appointments, answer calls, handle referrals and EMR messages, and support billing and enrolment.

Close collaboration with physicians and clinical staff is essential, ensuring a welcoming environment and efficient patient flow.

Qualifications

• Graduate of a Medical Office Assistant program or equivalent.
• Current BLS/CPR is an asset.
• Criminal Record Check completed.
• Health screening requirements (MMR, Tdap, Varicella).
• Minimum one year of experience in a primary care or clinical setting preferred.
• Experience with EMR systems is an asset.
• Strong communication, time management, organization, and problem solving.
• Commitment to providing patient-centred care with respect and compassion.

Responsibilities

• Greet and check-in patients, verify information, and update records.
• Schedule, cancel, and reschedule appointments in the EMR.
• Answer phone inquiries and communicate clinic information.
• Process referrals, faxes, emails, and EMR messages.
• Maintain accurate EMR documentation and escalate clinical questions.

Skills

Communication

Time management

Organization

Problem solving

Patient-centred care

Education

Medical Office Assistant program

Tools

EMR systems

Job description

Role: Medical Receptionist

FTE: Permanent, 22.5 – 37.5 hours/week (0.6 – 1.0 FTE)

Hourly Rate: $23.00 - $24.15

Location: 421 Greenbrook Drive, Kitchener, Ontario

About Us

New Vision Family Health Team is a multidisciplinary team of healthcare professionals dedicated to providing high-quality, patient-centred primary care in a caring, coordinated, and responsive environment. Located in the Waterloo Region, we provide comprehensive primary care services to more than 30,000 patients. We offer a friendly, collaborative, and professional workplace in a spacious facility.

Position Summary

The Medical Receptionist is a key member of the healthcare team, responsible for providing efficient, accurate, and patient-centered administrative support in a clinical setting. This role includes greeting and checking in patients, scheduling appointments, managing phone inquiries, processing referrals, faxes, emails, and electronic medical record (EMR) messages, as well as billing, patient enrolment, and appointment coordination. Working closely with physicians, clinical staff, and patients, the Medical Receptionist plays a vital role in creating a welcoming environment and supporting the smooth delivery of patient care.

Key Responsibilities

Patient Reception & Front Desk Support

• Welcome and assist patients and visitors in a professional and courteous manner.
• Check-in patients, verify personal and health information, and update records as needed.
• Communicate appointment delays, schedule changes, and other clinic information to patients.

Appointment & Telephone Coordination

• Answer incoming phone calls in a professional and courteous manner.
• Schedule, cancel, and reschedule appointments using the EMR.
• Provide patients with information regarding forms, referrals, test results, and instructions, where appropriate.
• Contact patients as needed to confirm information or communicate instructions from care providers.

Administrative & EMR Support

• Monitor and manage incoming EMR messages, emails, and electronic submissions.
• Receive, review, and distribute faxes, ensuring documents are accurately uploaded into the EMR.
• Process referrals, assist with patient enrolment, and support appointment coordination.
• Maintain accurate and timely documentation within the EMR.
• Escalate clinical questions or concerns to physicians, nurses, or other appropriate team members.

Qualifications

• Graduate of a Medical Office Assistant program or equivalent.
• Current Basic Life Support (BLS) / CPR, an asset.
• Successful completion of a Criminal Record Check.
• Completion of health screening requirements (MMR, Tdap, Varicella).
• Minimum one year of experience in a primary care or clinical setting preferred.
• Experience with Electronic Medical Record (EMR) systems, an asset.
• Strong communication, excellent time management, organization, and problem solving.
• Commitment to providing patient-centred care in a respectful and compassionate manner.

Compensation & Benefits

• Hourly wage ($23.00 - $24.15), commensurate with experience.
• Healthcare of Ontario Pension Plan (HOOPP).
• Extended healthcare plan (available for 0.8 -1.0 FTE).
• Paid time off, including:
  • Vacation
  • 8 paid sick days
  • 1 paid birthday per year, following one year of employment
• Support for professional development, including continuance of salary and allowance.

Equity, Diversity & Inclusion

New Vision Family Health Team is committed to building a diverse and inclusive workplace that reflects the community we serve. We welcome applications from individuals of all backgrounds and lived experiences and are committed to providing an inclusive and barrier-free recruitment and selection process. Accommodation is available at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

This posting is for a newly established position within New Vision Family Health Team.

While we thank all applicants for their interest, only those selected for an interview will be contacted.

For more information regarding our Family Health Team, please visit our website at www.newvisionhealth.ca