Medical Office Assistant 1

YMCA of Greater Vancouver; Prince George; On-site; CAD 29,000 - 32,000; Part time

Benefits offered by this job

Competitive vacation & sick time

Free YMCA gym membership

Training & development opportunities

Be part of a charitable organization

Job summary

YMCA BC is seeking a Medical Office Assistant 1 for Foundry Prince George. The role will involve greeting youth and families, managing front-desk tasks, onboarding new clients, and maintaining charts within a multi-disciplinary team.

You will support primary care and related services, using EMR systems, while upholding confidentiality and a client-centered approach. The position is casual with flexible hours, starting at the end of August 2026.

Qualifications

• Completion of a recognized MOA course plus 1 year of related experience or an equivalent combination of education and customer service experience.
• Experience with marginalized populations is an asset.
• Physical ability to perform duties and provide references upon request.
• Criminal Record Check including Vulnerable Sector search required before start.

Responsibilities

• Serve as first point of contact for youth and families, providing non-judgmental, compassionate service.
• Perform reception duties and handle routine inquiries for individuals and groups.
• Process onboarding documents and create charts for new service users.
• Maintain client charts and appointment calendars; support basic administrative tasks.
• Ensure confidentiality and work effectively within a team in a busy primary care setting.

Skills

Customer service

Communication skills

Confidentiality

Multitasking

Education

Medical Office Assistant certificate/diploma

Tools

EMR systems

Job description

Position Title: Medical Office Assistant 1

Location: Foundry Prince George (1148 7 Ave, Prince George, BC V8J 2K1)

Term: Casual

Hours: Hours may vary (e.g. up to 20 hours per week)

Shift: Monday-Friday, with occasional days ending at 6:30pm and some weekends

Start Date: End of August, 2026

Salary: $21.85 per hour

Reports To: Manager, Foundry Prince George Assistant

• Competitive vacation and paid sick time
• Free YMCA Gym Membership+ Y@Home
• Training and Professional Development Opportunities
• Be part of a charitable organization that positively impacts the community

Nature & Scope

Foundry Prince George, in collaboration with diverse community partners, provides services and programs to young people ages 12 to 24 years old. Foundry Prince George supports four main domains of wellness for young people: primary care, mental health, substance use, and social services. Coordinated services between partners ensure young people can access a variety of resources in a timely and supportive manner.

Reporting to the Foundry Assistant Manager, the Medical Office Assistant 1 (MOA1) performs a variety of administrative, secretarial, and specified primary care duties as part of an integrated and multi-disciplinary team. As the first point of contact for many young people and their families accessing Foundry, you will provide non-judgmental and compassionate service. Within the context of a client and family-centred model of care and the mission and values of Foundry BC and the YMCA, you will promote safety and respect among young people, families, visitors, and team members.

Major Responsibilities - in this position, you will:

• Participate as a key member of Foundry’s integrated and multi-disciplinary team
• Perform reception duties, offer courteous customer service, and answer routine inquiries to individuals and groups
• Introduce Foundry PG services, process onboarding paperwork, and create charts for new service users
• Function as an MOA for Foundry PG same-day, walk-in primary care, mental health, family support, and peer support services
• Direct needs of those outside the program’s service scope (due to age or inquiry type) to appropriate services in the community or within other YMCA programs
• Screen and prioritize incoming correspondence via email, facsimile, mail and phone
• Maintain appointment calendars and schedule information for designated staff
• Process a variety of reports, forms, and correspondences
• Maintain client charts (in MOIS and Toolbox)
• Complete general administrative tasks including room booking calendars, organizing, faxing and copying
• Ability to maintain effective working relationships with employees, clients/patients, other service providers, and the general public
• Comfortable and creative with IT, and able to operate related equipment (computer, multi-line telephone, scanner, photocopier, facsimile)
• Proven skills to work in a Windows environment with Microsoft Office suite (mainly Outlook, Word, Excel, Teams), and clinical databases (including experience with EMR).
• Ability to maintain confidentiality and to communicate effectively both verbally and in writing
• Ability to work under pressure, to multi-task, to problem-solve, to take initiative, to anticipate potential problems/conflicts and take appropriate actions, to organize and prioritize workload and meet deadlines
• Ability to adjust to short-term change quickly and calmlyAssist in statistical data collection and reporting back to Foundry Central Office
• Identification of low stock of supplies, including office and medical supplies
• General sanitization and cleaning of the main use areas and exams rooms as required
• Ability to work independently and in cooperation with others
• Physical ability to carry out the duties of the position
• Participate in OHS program as appropriate (i.e.: conduct monthly OHS inspections)
• As requested, contribute to the creation of flyers or posters, social media posts, newsletters, engagement forms, survey or feedback forms, and training resources on software (Miro, Scribe, etc.)
• Other duties, as required

Qualification - you bring:

• Completion of a recognized medical office assistant course plus 1 year recent, related experience, or an equivalent combination of education, training, and experience in a customer service-oriented environment or medical clinic setting
• Additional coursework relevant to Foundry priorities an asset
• Experience working with marginalized populations and young people
• Physical ability to complete relevant tasks
• Successful candidate will be required to provide 3 satisfactory references
• Successful candidates will be required to provide a current and satisfactory Criminal Record check with a Vulnerable sector search issued no later than six (6) months preceding the start date.

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.

As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.

We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.

YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.