Medical Office Assistant

WELL Health Technologies Corp; Calgary; On-site; CAD 26,000 - 30,000; Full time

Job summary

WELL Health Clinic Networks Inc. in Calgary is seeking a Medical Office Assistant to support physicians in delivering excellent patient care in a fast-growing clinic.

You will coordinate patient care, perform administrative tasks, and assist with basic lab duties while maintaining confidentiality and professionalism.

The role requires a high school diploma, experience with TELUS Med Access, strong communication, and the ability to work independently or in a team.

Qualifications

• High school diploma or the equivalent.
• Proficient experience with TELUS Med Access.
• A Team Player.
• Strong verbal and written communication skills.
• Attention to detail and ability to plan, organize, and prioritize work.
• Ability to work independently as well as with a team.
• Ability to analyze, problem-solve and take the initiative.
• Open and accountable.
• Ability to work varying shift patterns as needed by the clinic.
• Experience as an MOA or MOA programs certification is an asset.

Responsibilities

• Coordinate patient care: check-in, prepping, escort to exam rooms.
• Prepare exam or treatment rooms and answer patient questions.
• Monitor waiting room and provide post-appointment service.
• Administrative duties: answer calls, greet patients, schedule appointments, manage referrals, billing.
• Lab duties: collect and prepare specimens, sterilize instruments.
• Maintain patient information confidentiality and perform related tasks.

Skills

Team player

Strong communication

Attention to detail

Plan and organize

Independent and collaborative

Problem solving

Education

High school diploma or equivalency

MOA program certification (asset)

Tools

TELUS Med Access

Job description

Entity: WELL Health Clinic Networks Inc.

Position Title: Medical Office Assistant

Hourly Range: $19 - $22

Job Class: Full Time

Work Location: WELL Health – Royal Vista

About the Company:

WELL Health Technologies (TSX: WELL) is a leading technology-enabled healthcare company dedicated to improving health outcomes by empowering healthcare providers with innovative digital tools and services. As Canada's largest outpatient clinic network, WELL operates 250+ clinics nationwide and supports 3,100+ healthcare providers, facilitating more than 4.3 million patient visits annually. Through its comprehensive healthcare technology platform—including EMRs, telehealth, practice management, patient engagement, and revenue cycle solutions—WELL is transforming the delivery of healthcare across Canada. Learn more at www.well.company and www.wellclinics.ca .

Position Summary:

The Company is currently searching for a motivated team player to join the exciting, fast-growing company. You will be working in a team-based environment to support physicians in delivering excellent patient care. If you love helping people, this job is for you.

What you will be doing:

• Patient Care duties – Coordinate patient care through the clinic: checking in, prepping, escorting to exam rooms, preparing exam or treatment rooms, answering questions, providing post-appointment service, monitoring the waiting room.
• Administrative duties - answer calls and greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals, result management and handle billing.
• Lab Duties - include collecting and preparing laboratory specimens or perform basic laboratory tests on the premises, disposing of contaminated supplies, and sterilize medical instruments.
• General duties – To ensure to keep patient information confidential and secure at all times. Perform all other related clinical, administrative tasks or special tasks as required by clinic management.

You have:

• High school diploma or the equivalent
• Proficient experience with TELUS Med Access
• A Team Player
• Strong verbal and written communication skills
• Attention to detail and ability to plan, organize, and prioritize work.
• Ability to work independently as well as with a team.
• Ability to analyze, problem-solve and take the initiative.
• Open and accountable.
• Ability to work varying shift patterns as needed by the clinic.
• Experience as an MOA or MOA programs certification is an asset.

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work by the Great Place to Work Institute Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annualSustainability Impact Report .