Medical Office Administrator

MedSleep Inc.; Toronto; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Career growth opportunities

Diversity of team

Job summary

MedSleep Inc. in Etobicoke, ON is seeking a Medical Office Administrator to be the friendly, organized point of contact for patients from their first call, guiding them through the sleep care journey.

You will support a busy clinic full-time (37.5 hours/week), handle referrals, book appointments, maintain patient charts, manage filing and phones, and keep the EMR system accurate while coordinating physician schedules.

Qualifications

• Minimum 2 years of professional administrative experience.
• Medical Office diploma or related program preferred.
• Excellent organizational and administrative skills with impeccable attention to detail.
• Strong written and verbal communication skills.
• Time management skills and ability to work well under pressure and meet deadlines.
• Professional and friendly interpersonal manner with strong customer service values.
• Ability to multi-task and adapt to changing processes.

Responsibilities

• Work full-time, 37.5 hours per week as the clinic's operational backbone.
• Handle referrals, book patient appointments, prepare patient charts, and manage filing and phone inquiries.
• Keep our EMR system accurate and up to date, and coordinate physicians' clinic schedules.
• Help facilitate telemedicine clinics and track key metrics.
• Hands-on patient interaction to ensure a personal, welcoming visit.

Skills

Administrative experience

Organization

Customer service

Communication skills

Time management

Multitasking

Listening skills

Education

Medical Office diploma

Tools

EMR system

Job description

Medical Office Administrator – Etobicoke, ON – Full-Time

MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team – with new opportunities opening across our clinics all the time. As a Medical Office Administrator, you’ll be the friendly, organized presence patients rely on from their very first phone call, gaining genuine hands‑on experience as you help guide them through every step of their sleep care journey.

Why Join Us?

• Comprehensive Benefits Package: Health, Dental, Vision, Long Term Disability, Life Insurance, Accidental Death & Dismemberment
• Be part of our growth story: we’re a national Canadian company that’s been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth
• Meaningful patient impact: as a patient's first point of contact, you make every visit count
• Opportunities for career growth
• A diverse, welcoming team: we’re proud that women make up the majority of our Senior Management team

Job Duties

• Work full-time, 37.5 hours per week, as the operational backbone of a busy, patient‑focused clinic
• Handle referrals, book patient appointments, prepare patient charts, and manage filing and phone inquiries
• Keep our EMR system accurate and up to date, and coordinate physicians' clinic schedules
• Help facilitate telemedicine clinics – connecting physicians and patients and tracking key metrics
• Hands‑on patient interaction, making every visit feel personal

Qualifications

• 2+ years of professional administrative experience (preferred)
• Medical Office diploma or related program (preferred);
• Excellent organizational and administrative skills with impeccable attention to detail
• The ability to quickly learn and understand various processes in a constantly changing environment
• A professional, and friendly interpersonal manner with strong customer service values
• Strong written and verbal communication skills
• Time management skills and ability to work effectively under pressure and meet demanding deadlines
• Ability to multi‑task, assess situations and prioritize tasks accordingly
• Strong listening skills and ability to pivot quickly when priorities shift

Wage: $18-$20/hour (dependent on experience)
MedSleep is built on skilled and dedicated employees, and we strive to create a great place to work and grow. We provide high‑quality sleep therapy services across Canada, including clinical consultations, diagnostic testing, and treatment for sleep disorders.
Vacancy Disclosure: this posting represents a current, existing vacancy within our organization.
AI Use Statement: MedSleep uses artificial intelligence (AI) tools to assist in screening and evaluating candidate information. AI is used to ensure consistency, fairness, and efficiency in the recruitment process. All decisions are guided by human oversight and in compliance with Ontario's Employment Standards Act (ESA). By submitting your application, you consent to the use of AI for these purposes.