Clinic Manager – Thornhill, Ontario

MedSleep Inc.; Vaughan; On-site; CAD 62,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Long term disability

Life Insurance

AD&D coverage

RRSP matching

Paid time off

Job summary

MedSleep Inc. in Thornhill, Ontario is seeking an experienced Clinic Manager to lead day-to-day operations and enhance patient care. You will oversee scheduling, staffing and budget while maintaining PHIPA compliance and strong physician relationships.

The successful candidate will drive staff performance, improve processes, and contribute to clinic growth in a fast-paced sleep medicine environment.

Qualifications

• 3–5 years of experience in healthcare administration or clinic management in a supervisory role.
• Proven leadership with experience managing and developing a team.
• Strong organizational and problem-solving abilities in a fast-paced environment.
• Proficiency with EMR systems, scheduling software, and Microsoft Office.
• Excellent communication skills with physicians, staff and patients.

Responsibilities

• Oversee daily clinic operations – reception, doctor schedules and sleep study bookings for smooth patient flow.
• Interact with patients and physicians to foster a positive experience and address questions.
• Handle escalated patient concerns with professionalism and care.
• Monitor patient feedback to identify areas for improvement.
• Recruit, onboard/offboard, train, schedule and manage clinic staff.
• Coach and motivate the team to ensure quality and timeliness of patient care.
• Ensure adequate admin staffing to support delivery of excellent care.
• Step into the Administrator role during staff absences.
• Monitor quality standards, PHIPA compliance and billing questions.
• Track productivity and internal process standards; resolve OHIP questions with billing team.
• Manage EMR, complete operational reports and rollout process improvements.
• Support budgeting, inventory and relationships with referring physicians and partners.

Skills

Leadership

Team management

EMR systems

Scheduling software

Microsoft Office

Communication

Organizational skills

Problem solving

Patient experience

Billing understanding

Job description

Clinic Manager – Thornhill, Ontario

MedSleep was founded in 2004 out of a genuine passion for sleep medicine, and that spirit has grown into an entrepreneurial, fast-expanding national team with clinics across Canada. We're looking for an experienced, hands‑on Clinic Manager to lead day‑to‑day operations at our Thornhill, Ontario clinic – someone who can balance strong leadership with a genuine commitment to patient care.

Why Join MedSleep?

• Be part of our growth story: we're a national Canadian company that's been expanding since 2004, with an entrepreneurial environment that rewards initiative and offers real career growth
• A commitment to education: ongoing personal and professional development is built into how we grow our people
• A diverse, welcoming team: we're proud that women make up the majority of our Senior Management team
• Comprehensive benefits: Health, Dental, Vision, Long Term Disability, Life Insurance, and Accidental Death & Dismemberment coverage
• Company Match RRSP Program
• Paid Time Off

What You’ll Do

Operations & Patient Experience

• Oversee daily clinic operations – reception, doctor's schedules, and sleep study booking – ensuring smooth patient flow and a high-quality experience at every touchpoint
• Interact directly with patients and physicians to address questions and foster a positive experience for both
• Handle escalated patient concerns with professionalism and care
• Analyze patient feedback surveys to identify areas for improvement

Team Leadership & Staffing

• Recruit, onboard/offboard, train, schedule, and manage clinic staff, building a team culture where every person is valued
• Coach and motivate the team, providing feedback to ensure quality, timeliness, and a positive patient experience
• Ensure adequate admin staffing to support delivery of excellent patient care
• Step into the Administrator role as needed during staff absences

Quality, Compliance & Billing

• Monitor and uphold clinical and administrative quality standards, ensuring compliance with health and safety regulations and patient privacy/confidentiality requirements (PHIPA)
• Track productivity, timeliness, and quality metrics; adhere to internal administrative and process standards
• Review and resolve OHIP billing questions, RAs, and rejections, and track non-OHIP receivables with the billing team
• Ensure sleep studies, consult notes, and follow-ups are reported and sent out in a timely manner

Systems, Reporting & Process Improvement

• Manage the clinic's EMR system, ensuring accurate patient records and efficient workflows
• Complete and submit operational reports in a timely manner
• Develop, roll out, and continuously improve administrative processes and policies

Budget, Supplies & Relationships

• Support budgeting, inventory management, and ordering of supplies
• Coordinate maintenance and repairs for clinic equipment and facilities
• Build and maintain strong relationships with referring physicians and community partners
• Contribute to local marketing and outreach efforts to support clinic growth

Skills & Qualifications:

• 3-5 years of experience in a healthcare administration, clinic management, or supervisory role (medical office or sleep/respiratory setting is an asset)
• Proven leadership skills with experience managing and developing a team
• Strong organizational and problem‑solving abilities in a fast‑paced environment
• Proficiency with EMR systems, scheduling software, and Microsoft Office
• Excellent communication skills, with the ability to liaise confidently with physicians, staff, and patients

Job Details:

• Location: Thornhill, Ontario
• Job Type: Full-Time, Permanent
• Schedule: M-F, 40 hours/week
• Salary: $62,000 - $72,000 per annum