Medical Office Administrator

CHARM Fertility; Oakville; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive Salary

Vacation Time

Health and Dental Benefits

Life Insurance

Opportunities for career growth

Job summary

CHARM Fertility in Oakville, Ontario, is seeking a Medical Office Administrator to oversee daily clinic operations, promote services, and support growth.

You will be the first contact, greeting patients, scheduling appointments, managing records, handling billing, and coordinating with the team. Proficiency with EMR and billing software, strong communication, and privacy compliance are essential.

Qualifications

• MOA qualification; 3+ years preferred
• Experience with EMR and medical billing
• Knowledge of patient privacy (HIPAA) and confidentiality

Responsibilities

• Greet patients and visitors warmly and maintain a welcoming atmosphere.
• Manage appointments, phone calls, and patient inquiries efficiently.
• Maintain patient records and ensure confidentiality of information.
• Perform administrative tasks such as filing and processing medical records.
• Provide information to patients about clinic services, policies, and procedures.
• Process billing and insurance claims accurately and handle transactions discreetly.
• Operate EMR and other administrative tasks independently.
• Engage in team activities to support clinic goals and positive culture.

Skills

Medical terminology

Attention to detail

Computer literacy

Communication skills

Customer service

HIPAA knowledge

Education

Associate’s Degree in MOA or Bachelor's Degree in healthcare management or any management Degree

Tools

EMR system

Billing software

Job description

About Us:

At CHARM Fertility, we aim to become the leading total women’s healthcare destination. We’re patient-focused and enthusiastic about women’s health, which is at the heart of everything we do. We create an accessible, convenient, and consistently high-quality service through a savvy, confident yet clear, and simple team.

Our path ahead is one of miracles and heart. Every day, you will be creating special moments for our patients.

Role Summary

We seek a dedicated Medical Office Administrator (MOA) to join our dynamic team. This pivotal role involves managing daily clinic operations, promoting a range of specialized services, and contributing to the clinic's growth. The MOA serves as the first point of contact for the clinic, providing essential support and fostering team unity.

Role Responsibilities

• Greet patients and visitors warmly, ensuring a friendly and welcoming atmosphere.
• Manage appointments, phone calls, and patient inquiries efficiently.
• Maintain patient records, ensure confidentiality of sensitive information and adhere to privacy policies.
• Performing administrative tasks, such as filing paperwork and processing medical records.
• Providing information to patients about clinic services, policies, and procedures.
• Process billing and insurance claims accurately and handle financial transactions with discretion.
• Operate independently, proficiently managing Electronic Medical Records (EMR) and administrative tasks.
• Engage in team-building and goal-setting activities to contribute to a positive work environment and achieve clinic objectives.

Required Qualifications

Formal Education or Equivalent

• Associate’s Degree in MOA or Bachelor's Degree in healthcare management or any management Degree
• Additional vocational training or certification in medicine is preferred

Years of Experience

• 3+ as a Medical Office Administrator

Competencies

• Proficient in medical terminology and healthcare procedures.
• Detail-oriented, especially in managing patient information and billing.
• Competent in basic computer applications for administrative duties.
• Strong communication skills for effective patient and team interactions.
• Committed to excellent customer service, ensuring a positive patient experience.
• Knowledgeable about patient privacy laws(eg. HIPAA) and ethical healthcare practices.

What’s in it for you:

• Competitive Salary
• Vacation Time
• Health and Dental Benefits
• Life Insurance
• Opportunities for career growth

This role is for an existing vacancy.

This role is an exceptional opportunity for someone passionate about making a significant impact in women’s healthcare, offering a chance to be part of a team that values innovation and compassionate care.

Charm Fertility provides equal employment opportunities (EEO), and we welcome candidates from all abilities and backgrounds. We are compliant with AODA legislation and will comply with the accessibility needs of our candidates. Please indicate if you require any accommodations throughout the hiring process.