Customer Service Representative

Lifemark Health Group; Mississauga; On-site; CAD 22,000 - 30,000; Part time

Job summary

Lifemark Physiotherapy Meadowvale Town Centre in Mississauga, ON is seeking a Customer Service Representative. You will handle patient intake, scheduling, payments, and front-desk duties in a busy physiotherapy clinic within Lifemark Health Group. This role emphasizes friendly, professional service to patients and funders.

The position supports administration across the clinic and requires strong communication and organizational skills, with prior health-care experience considered an asset.

Qualifications

• High School Diploma required or equivalent, medical office setting a plus.
• Strong organizational and multitasking abilities in a busy clinic environment.
• Experience in a physiotherapy or private health care clinic is an asset.
• Excellent verbal and written communication.
• Data entry proficiency and computer literacy.
• Flexible and adaptable to change; able to start with minimal supervision.
• Post-secondary education in Medical Office Administration or related field considered an asset.

Responsibilities

• Answer telephone calls and greet patients and visitors, delivering excellent customer service.
• Coordinate detailed and accurate intake of information on first visits and throughout treatment plan.
• Assist patients with completing clinic paperwork to prevent errors.
• Coordinate scheduling of patient appointments and maintain medical records.
• Collect payments at time of service and manage insurance claims/billing for funders.
• Perform data entry and billing for third-party funders.
• Coordinate courier packages and process emails, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Skills

Communication skills

Data entry

Organizational skills

Customer service

Microsoft Office

Education

High School Diploma

Medical Office Administration education (asset)

Tools

MS Office

Job description

Customer Service Representative – Lifemark Physiotherapy Meadowvale Town Centre

Status: Permanent part-Time Employee

Location: 6855 Meadowvale Town Centre Circle, Mississauga, ON

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Customer Service Representative at Lifemark Physiotherapy Meadowvale Town Centre, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Customer Service Representative who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”,“We strive for simplicity”,\"We trust each other to do the right thing\", \"We go the extra kilometre\" and “We belong here”.

The Customer Service Representative is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Customer Service Representativeis responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team


• Supportive and collaborative administrative team


• Positive and comforting work environment


• Opportunities for growth within a national company


• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns


• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan


• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information


• Coordinate scheduling of patient appointments and maintain the patient’s medical record


• Collect payment at time of serviceand maintain accurate insurance claims to third party funders


• Complete data entry and billingfor third party funders


• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes


• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies:

• High School Diploma, G.E.D. or equivalent


• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment


• Previous experience in a physiotherapy or private health care clinic setting is an asset


• Excellent communication (verbal and written) and interpersonal skills


• Computer savvy and data entry skills


• Flexible and adaptable to change


• Ability to hit the ground running with minimum supervision


• Post secondary education in Medical Office Administration or related field considered an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca