Medical Intake Coordinator | Scheduling & Case Coordination

Direct IME, Corp.; Calgary; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Direct IME in Calgary is seeking a full-time Intake Coordinator to manage referrals from receipt through scheduling and confirmation of attendance. The role covers intake, data entry, telephone duties, and clinic coverage, supporting physicians and clients.

You will review medical documents, coordinate with offices, and ensure confidentiality while handling multiple tasks. A high school diploma and at least one year in a medical or legal setting are preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum one year related experience; medical/legal office experience preferred.
• Ability to handle multiple phone lines and high call volumes.
• Strong data entry and typing skills (≥35 WPM).
• Excellent communication and confidentiality; able to work independently.

Responsibilities

• Handle intake of referrals from various sources.
• Schedule examinations and confirm appointments with physicians' offices.
• Review medical documents and ensure completeness.
• Input referral details into IME-Centric and maintain case notes.
• Provide timely client communication on appointments and changes.
• Assist with clinic coverage and general administrative tasks.

Skills

Multitasking

Phone handling

Data entry

Communication skills

Confidentiality

Education

High school diploma

Experience in medical/legal office (preferred)

Tools

IME-Centric

Microsoft Office

Job description

Direct IME in Calgary is seeking a full-time Intake Coordinator to manage referrals from receipt through scheduling and confirmation of attendance. The role covers intake, data entry, telephone duties, and clinic coverage, supporting physicians and clients.

You will review medical documents, coordinate with offices, and ensure confidentiality while handling multiple tasks. A high school diploma and at least one year in a medical or legal setting are preferred.