Medical Assistant (70244)

United Digestive; Richmond Hill; On-site; CAD 42,000 - 60,000; Full time

Job summary

United Digestive in Canada seeks a Medical Assistant to support physicians and management with clinical, clerical, and organizational tasks focused on patient care. You will manage charts, handle test results and refills, and assist with in-office procedures and HIPAA compliance.

The role requires a Certified/Registered Medical Assistant or equivalent experience, CPR preferred, and 2–3 years of gastroenterology exposure. Strong computer and EMR skills are essential.

Qualifications

• Must be a Certified or Registered Medical Assistant or have equivalent experience.
• CPR certification preferred; experience in gastroenterology is an asset.
• Candidate should be computer literate and able to operate healthcare systems.

Responsibilities

• Monitors patient flow and manages scheduling for visits and procedures.
• Accompanies patients to exam rooms, takes history, and supports physicians.
• Schedules tests, obtains results, and communicates them to physicians and patients.
• Performs in-office tasks and assists with ancillary and specialty services.
• Maintains patient charts and scans forms into EMR promptly.
• Prepares charts prior to visits and ensures up-to-date medication samples.
• Enters prescription refills into EMR and supports infection control.
• Provides information to patients about medical treatments and procedures.
• Responds to emails/voicemails promptly and coordinates with UD staff for payments.
• Ensures HIPAA compliance and participates in staff meetings; cross-trains as needed.

Skills

Patient care

Communication

Time management

Professionalism

Education

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)

CPR certification (preferred)

Tools

EMR systems

Microsoft Office

Job description

GENERAL SUMMARY OF DUTIES

United Digestive’s (UD) Medical Assistant is responsible for assisting physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Manages patient charts and assumes responsibility for resolving patient requests including test results, prescription refills, and general healthcare questions.

REPORTS TO:

Practice Manager

Responsibilities

• Monitors schedule and organizes patient flow for physician office visits or in-office procedures
• Accompanies patients to exam room, triages, collects patient history, and provides physical assessments as delegated by the physicians
• Schedules and obtains results for testing, procedures, and other services as ordered by the physician; interprets and accurately communicates results to physicians and patients as necessary
• Performs or assists physician with in-office ancillary services, procedures, and specialty services
• Manages patient charts to ensure clinical information is complete, including scanning forms into the EMR in a timely manner
• Prepares charts in the EMR prior to the physician visit according to practice process
• Has knowledge of drug uses and dosage requirements; ensures sample medications are up to date
• Enters requests for prescription refills into the EMR
• Performs upkeep for exam rooms with regards to sterilization and infection control, supplies, and equipment
• Accurately provides or counsels patients and/or relatives with pertinent information regarding medical treatment or procedures
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Participates in staff meetings as directed by the Practice Manager
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or other duties as directed by the Practice Manager
• Performs any other duties and/or special projects as assigned

Required Education, Skills & Experience

Current Certified or Registered Medical Assistant, or equivalent experience required; CPR certification preferred; 2-3 years of specialty clinical experience, gastroenterology experience preferred. Medical Assistant must be computer literate and able to operate various healthcare systems and multiple Microsoft Office applications.

Additional Skills And Experience

• Provide a high level of customer service at all times
• The ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated
• Work under pressure; assess, respond to, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, EMR messaging, and in-person
• Interpret and apply clinical and non-clinical policies and procedures
• Be reliable, punctual, and able to work independently

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment. Travel required as business needs dictate.