Media Attendant

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 25,000 - 30,000; Full time

Job summary

MLSE Partnership in Toronto is seeking a Media Lounge Attendant to deliver hospitality experiences for media members at Maple Leafs and Raptors events. You will support the Catering team, welcome guests, process sign-in and voucher transactions, and help maintain a welcoming lounge.

The ideal candidate is organized, energetic, and customer-focused, with a passion for service, strong communication, and the ability to work evenings, weekends, and holidays as required.

Qualifications

• Passion for hospitality and creating positive experiences.
• Previous hospitality/service experience is an asset.
• Strong interpersonal and communication skills with media members and guests.
• Proactive, positive, and team-oriented approach.
• Highly organized with ability to manage multiple tasks in a fast-paced environment.
• Comfortable handling guest transactions and basic administrative duties.

Responsibilities

• Deliver warm, attentive, and professional service to media members at events.
• Create a welcoming Media Lounge environment with positive guest interactions.
• Prepare the lounge for food/beverage service and ensure stock and cleanliness.
• Welcome media members, assist with sign-in, and process meal vouchers.
• Maintain a clean, organized lounge throughout the event.
• Coordinate event-day deliveries to support lounge operations.
• Respond to guest questions with a solution-oriented approach.
• Complete post-event inventory and requisitions for upcoming events.
• Collaborate with Catering colleagues and event partners for seamless operations.
• Represent MLSE with professionalism and warmth.
• Adhere to MLSE standards, health and safety procedures, and policies.

Skills

Hospitality

Guest service

Communication

Attention to detail

Teamwork

Cash handling

Education

Smart Serve Certification (required)

Tools

POS system

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - - and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description

As a Media Lounge Attendant, you will play an integral role in delivering exceptional hospitality experiences for media members covering Toronto Maple Leafs and Toronto Raptors events.

As a member of the Catering team, you will help create a welcoming, professional, and well-organized Media Lounge through attentive guest service, efficient food and beverage operations, and seamless event-day execution. From preparing the lounge before media members arrive to supporting service throughout the event, you will help ensure the space is ready, organized, and operating smoothly.

This role combines guest service, food and beverage operations, and event-day coordination. You will welcome media members, support lounge access and meal voucher transactions, coordinate deliveries, and help maintain an environment that allows guests to focus on covering the event.

The ideal candidate is positive, dependable, and highly organized, with a genuine passion for hospitality and guest service. They thrive in fast-paced, high-energy environments, communicate confidently, and take pride in creating a professional and welcoming experience through thoughtful service and attention to detail.

Responsibilities

• Deliver warm, attentive, and professional service to media members throughout Toronto Maple Leafs and Toronto Raptors events.
• Create a welcoming and organized Media Lounge environment through positive and professional guest interactions.
• Prepare the Media Lounge for food and beverage service prior to each event, ensuring the space is clean, organized, stocked, and ready for guest arrival.
• Welcome media members, support the sign-in process, and accurately process payments for media meal vouchers.
• Maintain a clean, organized, and professional lounge environment throughout the event.
• Coordinate event-day deliveries accurately and efficiently to support smooth lounge operations.
• Respond to guest questions and requests with professionalism and a solution-oriented approach, escalating special requests to Catering Management when required.
• Complete post-event inventory and product requisitions to ensure appropriate stock levels for upcoming events.
• Work collaboratively with Catering colleagues and event-day partners to support seamless Media Lounge operations.
• Represent MLSE with professionalism, warmth, and authenticity when interacting with media members, colleagues, and leaders.
• Adhere to all MLSE service standards, policies, health and safety procedures, and applicable workplace regulations.
• Support additional service, administrative, and event-day responsibilities as required.

Qualifications

• A passion for hospitality, guest service, and creating positive experiences.
• Previous experience in hospitality, catering, food and beverage, event services, or a related customer service environment is considered an asset.
• Strong interpersonal and communication skills with the confidence to engage professionally with media members and other event-day guests.
• A proactive, positive, and team-oriented approach with a willingness to support others and contribute wherever needed.
• Strong organizational skills and attention to detail, with the ability to manage multiple responsibilities in a fast-paced environment.
• Comfortable handling guest transactions and completing basic administrative and inventory-related responsibilities accurately.
• Proactive and solution-oriented, with the ability to respond thoughtfully to guest and operational needs.
• Ability to work independently while contributing effectively as part of a collaborative team.
• Valid Smart Serve Certification is required.
• Must be available to work evenings, weekends, and holidays based on the event schedule.

Please apply by: Thursday, Aug. 20 at 11:59 pm

Job Posting Compensation Range/Rate

$20/hour

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.