Media Attendant

mlse; Toronto; On-site; CAD 42,000 - 60,000; Full time

Job summary

MLSE in Toronto is seeking a dedicated Media Lounge Attendant to deliver exceptional hospitality experiences for media members at Maple Leafs and Raptors events. You will join the Catering team to maintain a welcoming, professional lounge through attentive guest service and smooth operations.

The role requires a positive, dependable, organized individual with a passion for guest service; you will assist with lounge setup, payments for vouchers, sign-in, and event-day coordination while upholding

Qualifications

• A passion for hospitality, guest service, and creating positive experiences.
• Previous experience in hospitality, catering, food and beverage, event services, or a related customer service environment is considered an asset.
• Strong interpersonal and communication skills with the confidence to engage professionally.

Responsibilities

• Deliver warm, attentive, and professional service to media members during events.
• Create a welcoming and organized Media Lounge environment with positive interactions.
• Prepare the Media Lounge for service prior to each event, keeping space clean and stocked.
• Welcome media members, support sign-in, and process payments for media vouchers.
• Maintain a clean, organized lounge throughout the event.
• Coordinate event-day deliveries to support smooth operations.
• Respond to guest questions with professionalism and escalate as needed.

Skills

Hospitality

Guest service

Interpersonal communication

Event services experience

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we're proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world‑class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca‑Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we've invested more than $45 million into Ontario communities -- and we're just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we'd love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we're looking for. **

Job Description

As a Media Lounge Attendant, you will play an integral role in delivering exceptional hospitality experiences for media members covering Toronto Maple Leafs and Toronto Raptors events.

As a member of the Catering team, you will help create a welcoming, professional, and well‑organized Media Lounge through attentive guest service, efficient food and beverage operations, and seamless event‑day execution. From preparing the lounge before media members arrive to supporting service throughout the event, you will help ensure the space is ready, organized, and operating smoothly.

This role combines guest service, food and beverage operations, and event‑day coordination. You will welcome media members, support lounge access and meal voucher transactions, coordinate deliveries, and help maintain an environment that allows guests to focus on covering the event.

The ideal candidate is positive, dependable, and highly organized, with a genuine passion for hospitality and guest service. They thrive in fast‑paced, high‑energy environments, communicate confidently, and take pride in creating a professional and welcoming experience through thoughtful service and attention to detail.

RESPONSIBILITIES

• Deliver warm, attentive, and professional service to media members throughout Toronto Maple Leafs and Toronto Raptors events.
• Create a welcoming and organized Media Lounge environment through positive and professional guest interactions.
• Prepare the Media Lounge for food and beverage service prior to each event, ensuring the space is clean, organized, stocked, and ready for guest arrival.
• Welcome media members, support the sign‑in process, and accurately process payments for media meal vouchers.
• Maintain a clean, organized, and professional lounge environment throughout the event.
• Coordinate event‑day deliveries accurately and efficiently to support smooth lounge operations.
• Respond to guest questions and requests with professionalism and a solution‑oriented approach, escalating special requests to Catering Management when required.
• Complete post‑event inventory and product requisitions to ensure appropriate stock levels for upcoming events.
• Work collaboratively with Catering colleagues and event‑day partners to support seamless Media Lounge operations.
• Represent MLSE with professionalism, warmth, and authenticity when interacting with media members, colleagues, and leaders.
• Adhere to all MLSE service standards, policies, health and safety procedures, and applicable workplace regulations.
• Support additional service, administrative, and event‑day responsibilities as required.

QUALIFICATIONS

• A passion for hospitality, guest service, and creating positive experiences.
• Previous experience in hospitality, catering, food and beverage, event services, or a related customer service environment is considered an asset.
• Strong interpersonal and communication skills with the confidence to engage pr