Mechanic Advisor

CN; Quebec; On-site; CAD 60,000 - 75,000; Full time

Job summary

CN in Montreal is seeking an experienced maintenance support coordinator to serve as the first contact for CN vehicle drivers when servicing or repairs are needed. You will liaise with approved vendors and manage repairs and preventive maintenance in a call center environment.

In this role you will assist and guide CN drivers and vendors, review and code expenditures, and ensure compliance with warranties and servicing agreements while supporting CN’s fleet operations and training requirements.

Qualifications

• 5 years of experience in automotive or commercial vehicle repair
• Experience with gas and diesel vehicles, hi-rail equipment or hydraulic-mounted equipment
• Experience as Foreperson or Mechanic is preferred

Responsibilities

• Manage repairs and preventive maintenance on CN vehicles by approved vendors
• Act as resource for user departments and vendors
• Issue and update expenditure authorization numbers per guidelines
• Verify and code invoices to reflect work performed
• Ensure maintenance, inspections and recalls are performed per schedule
• Ensure warranties and servicing agreements are followed
• Perform other related duties as assigned

Skills

Strong phone communication

Interpersonal skills

Bilingual English/French

Education

Provincial Mechanic Journeyperson certificate

Truck & Coach / Heavy Duty certification

Tools

Microsoft Suite (Outlook, Word, Excel)

Mainframe systems

Job description

Job Summary

The incumbent acts as the first point of contact for the Company's vehicle drivers when vehicle servicing or repairs are needed. The incumbent liaises with vendors performing work on CN's vehicles. Working in a call centre environment, the incumbent provides assistance and guidance to CN drivers and vendors.

Job Summary

The incumbent acts as the first point of contact for the Company's vehicle drivers when vehicle servicing or repairs are needed. The incumbent liaises with vendors performing work on CN's vehicles. Working in a call centre environment, the incumbent provides assistance and guidance to CN drivers and vendors.

Main Responsibilities

• Manage all aspects of repairs and preventive maintenance performed on CN vehicles by approved commercial vendors
• Act as a resource person for user departments and commercial vendors
• Issue and update expenditure authorization numbers, according to the department's guidelines, for repairs performed by a commercial vendor
• Verify and code invoices to ensure charged costs correspond to the work authorized
• Make sure that preventive maintenance, government inspections, and recalls are performed according to schedule
• Ensure compliance with applicable warranties and servicing agreements
• Perform other related duties as assigned

Working Conditions

• Must be able to work in an office environment and a call centre
• Must be available to work 5 days a week for 8 hours daily with 2 days off
• Located at the head quarter office in Montreal
• Respirator use is required for certain tasks, with periodic audiometric testing and respirator fit testing conducted as needed

Experience

• Minimum 5 years of experience in the automotive and/or commercial vehicle repair trade
• Experience in general automotive and/or commercial vehicle repairs of gas and diesel vehicles, as well as hi-rail equipment and hydraulic-mounted equipment
• Experience as a Foreperson or Mechanic*

Education/Certification/Designation

• Valid Provincial Mechanic Journeyperson certificate
• Mechanic certification in Truck and Coach, Commercial Transport or Heavy Duty*

Competencies

• We Care About Each Other
• We Strive for Excellence
• We Succeed Together
• We Lead Responsibly

Technical Skills/Knowledge

• Ability to pass the Company\"s \"A\" Mechanic test
• Ability to pass CN's medical exam
• Ability to diagnose mechanical problems and recommend repairs
• Strong telephone communication and interpersonal skills, as assessed through a structured interview by Fleet Management
• Knowledge of Microsoft Suite (Outlook, Word and Excel) and other mainframe computer systems
• Ability to type 20 words per minute
• Willingness to improve telephone, typing and computer skills
• Fluency in spoken and written English and French

Any requirement marked with (*) will be considered an asset (not mandatory).

Additional Information (If Any)

The role is required to attend internal training to learn how CN's Systems work and the Company's procedures. This position is a unionized position. As such, pay and benefits are governed by the applicable collective agreement.