Market Conduct Consultant

Empire Life; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Benefits offered by this job

Annual bonus

Learning programs

Health & dental

Wellness program

Four weeks vacation

Employer pension matching

Job summary

Empire Life is seeking a Market Conduct Consultant to join our Compliance team. Hybrid role available in Kingston, Toronto or Montreal, with a total target compensation range and a base aligned to skills and equity.

The incumbent will monitor partner conduct, investigate issues, and report findings to leadership while aligning with regulatory requirements and Empire Life standards. A dynamic, collaborative environment supports growth and impact across Canada.

Qualifications

• 5+ years of experience in life insurance, marketing or customer service and/or compliance.
• Strong investigative, analytical and problem-solving skills.
• Well-developed communication, negotiation and presentation abilities.
• Ability to work independently or in a team and manage multiple tasks.
• University degree completed; bilingualism is an asset.

Responsibilities

• Act as a subject matter expert and ensure market conduct practices meet regulatory requirements.
• Monitor and report on distribution partner conduct and suitability to represent Empire Life.
• Support improvements in screening, monitoring and training for distribution partners.
• Complete market conduct reviews and document results, with recommendations to management.
• Provide regular market conduct reporting and alert on negative trends or issues.
• Educate operations and sales teams on enhanced monitoring to reduce risk.
• Coordinate market conduct committee meetings and review outcomes.
• Oversee complex investigations and stay aligned with regulatory initiatives.

Skills

Life insurance compliance experience

Analytical skills

Investigative skills

Communication skills

Bilingualism

Education

University degree

Tools

Word processing

MS Excel

Database software

Job description

Location: Hybrid - (Kingston, Toronto or Montreal)

The total target compensation (TTC) range, including salary and target bonus, is $92,960- $142,960. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Empire Life is looking to hire a Market Conduct Consultant to join our Compliance team! We are actively seeking candidates to fill a current, open position.

The Market Conduct Consultant monitors, analyzes and reports on distribution partner conduct for compliance with regulatory and company based rules. The incumbent is guided by defined goals and objectives and works under the general supervision of the Director, Market Conduct & Compliance.

Why pursue this opportunity

Play an integral role

this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Have your voice heard

with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

Diversity, equity, and inclusion

we are committed to creating a diverse, equitable, and inclusive workplace and welcome candidates who share this commitment.

What you’ll be working on

• Act as a subject matter expert and collaborate with business unit management to ensure market conduct practices and procedures are compliant with legislative requirements
• Ensure management is kept aware of key issues regarding the suitability of distribution partners to represent Empire Life in the market
• Support and contribute to improvements in screening, monitoring and training for distribution partners
• Complete market conduct reviews including investigating, analyzing, communicating with distribution partners and documenting results of reviews. Make recommendations to management regarding suitability of distribution partners to represent Empire Life
• Monitor and provide regular reporting on market conduct activity, alert management to negative trends or issues in market conduct and/or advisor activity
• Educate operations and sales teams on the importance of enhanced monitoring thereby minimizing exposure to reputational risk and financial loss through complaints and advisors that are non compliant and/or engage in unacceptable conduct
• Report distribution partner’s misconduct to regulators and address all demands from regulators
• Develop market conduct processes and procedures as required
• Coordinate regular market conduct committee meetings to review activities and issues, as well as quality of the service provided
• Completion of complex investigations
• Monitor and advise management of regulatory initiatives related to advisor market conduct
• Other projects and initiatives that may be assigned

What we’re looking for you to have

• 5+ years’ work experience in life insurance, marketing or customer service and/or compliance
• Good working knowledge of word processing, spreadsheet and database computer software
• Knowledge of regulatory, compliance and/or legal environment
• Strong understanding of business operations and compliance
• FLMI is an asset
• Bilingualism is an asset
• Completion of a university degree
• Well-developed investigative, analytical and problem-solving skills
• Ability to work independently or as part of a team
• Ability to develop and maintain effective working relationships
• Ability to prioritize and balance multiple tasks or projects
• Well-developed communication, negotiation, persuasion and/or presentation skills
• High degree of tact and diplomacy and the ability to handle confidential information
• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
• Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results.

Beyond the salary

For permanent full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases
• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
• Access to learning & development programs, and education/tuition reimbursement (role dependent), to support your professional growth and career advancement.
• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, health and dental and a generous health account
• Flexible work arrangements and an annual allotment of personal health days.
• Four weeks annual vacation from hire date
• A defined contribution pension plan with generous employer matching
• Top up programs for parental leave and compassionate leave
• Employer-sponsored wellness and recognition programs
• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process.

We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Empire Life is proud to be an equal opportunity employer, dedicated to building an inclusive and barrier-free workplace. We welcome applications from people with disabilities and are committed to providing accommodations at any stage of the recruitment process. If you require a specific adjustment to help you present your best self, please let us know—we are happy to work with you. If you need this job posting in an alternative format or have any accessibility questions, please contact [e-mail].