Maritime Service Delivery Leader | Hybrid

Thales Group; Ottawa; Hybrid; CAD 160,000 - 210,000; Full time

Benefits offered by this job

Extended Health & Dental

Retirement Savings Plan

Paid holidays & time off

Job summary

Thales Group in Ottawa, Halifax, and Victoria is seeking a Service Delivery Manager to ensure vessel mission readiness under In-Service Support programs. Hybrid work model across coasts, with leadership of cross-functional teams and strong financial oversight.

The role emphasizes delivering contractual obligations, budgeting, and clear customer communications to maintain readiness and availability of Royal Canadian Navy assets.

Qualifications

• University degree or diploma in engineering, business administration, project management or logistics management field.
• 10+ years of service delivery experience in maritime/industrial environment with contracts > CAD 1M annually.
• Experience supervising maintenance activities.
• At least 10 years of people management including performance reviews and hiring.
• Experience presenting technical information to internal/external stakeholders.
• At least 8 years of experience preparing financial forecasts to keep budgets on track.
• Experience producing monthly reports on KPIs, SPMs and SHIs.

Responsibilities

• Ensure all In-Service Support contract services are delivered on time and to scope.
• Manage Coastal project staff across Halifax and Esquimalt; standardize processes.
• Capture maintenance lessons learned and share across coasts to avoid repeats.
• Prepare monthly performance reports against KPIs, SPIs and SHIs.
• Develop inputs for annual operating plans and maintain budget alignment.
• Communicate with the customer on coastal requirements to meet vessel readiness objectives.
• Develop and execute accountability programs and supervise staff development.

Skills

Project management

Budget management

Leadership

Stakeholder communication

People management

Education

Engineering degree

Business/PM degree

Tools

Maximo

Primavera P6

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Thales Group in Ottawa, Halifax, and Victoria is seeking a Service Delivery Manager to ensure vessel mission readiness under In-Service Support programs. Hybrid work model across coasts, with leadership of cross-functional teams and strong financial oversight.

The role emphasizes delivering contractual obligations, budgeting, and clear customer communications to maintain readiness and availability of Royal Canadian Navy assets.