Marina Administrative Coordinator

JRoss Recruiters; Sidney; On-site; CAD 42,000 - 56,000; Full time

Job summary

JRoss Recruiters is seeking an organized administrative professional for a marina operations support role. You will handle reservations, customer communications, and basic bookkeeping, while maintaining accurate records and supporting accounts receivable processes.

Ideal candidates have experience in administration or hospitality, a customer-focused approach, and strong MS Office skills. The role may involve weekend coverage during peak seasons and requires a professional, proactive mindset.

Qualifications

• Experience in administration, customer service, reservations, hospitality, marina operations, or property management.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Clear and professional written and verbal communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Serve as a primary point of contact for members, guests, visitors, and prospective customers in person, by phone, and by email.
• Coordinate marina reservations, slip assignments, customer records, and related documentation.
• Respond to inquiries and help resolve customer concerns in a timely manner.
• Maintain accurate customer files, agreements, payment information, and administrative records.
• Support accounts receivable activities including invoicing, payment processing, and reconciliation.
• Assist with basic bookkeeping, data entry, reporting, and financial administration.
• Communicate arrivals, departures, service requests, and operational updates with dock staff.
• Coordinate with the team to ensure a smooth customer experience across the marina.

Skills

Customer service

Organizational skills

Communication

Attention to detail

Tools

Microsoft Office

Reservation systems

Invoicing software

Job description

• Serve as a primary point of contact for members, guests, visitors, and prospective customers, providing friendly and professional service in person, by phone, and by email.
• Coordinate marina reservations, slip assignments, customer records, and related documentation.
• Respond to inquiries, provide information about marina services, and help resolve customer concerns in a timely and thoughtful manner.
• Maintain accurate customer files, agreements, payment information, and administrative records.
• Support accounts receivable activities, including invoicing, payment processing, account follow-up, and reconciliation.
• Assist with basic bookkeeping, data entry, reporting, and financial administration.
• Work closely with dock staff to communicate arrivals, departures, service requests, and operational updates.
• Coordinate with the broader team to ensure a smooth and consistent customer experience across the marina.
• Prepare correspondence, reports, spreadsheets, notices, and other administrative materials.
• Maintain organized filing systems and ensure records are complete, current, and confidential.
• Assist with seasonal preparation, customer communications, marina events, and other operational initiatives.
• Identify opportunities to improve administrative processes and contribute to a well-organized, efficient office.
• Provide general administrative support and take on additional responsibilities as required.

Requirements

• Previous experience in administration, customer service, reservations, hospitality, tourism, marina operations, or property management.
• A warm, professional, and customer-focused approach.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and a high level of accuracy.
• Clear and professional written and verbal communication skills.
• Strong integrity, accountability, discretion, and sound judgment.
• A proactive approach and the initiative to anticipate needs and solve problems.
• Ability to work collaboratively with office, operations, and dock teams.
• Comfortable working in a fast-paced, seasonal, and customer-facing environment.
• Experience with accounts receivable, invoicing, bookkeeping, or payment processing is considered an asset.
• Familiarity with reservation or property management systems is considered an asset.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Availability to work a schedule that may include weekends or holidays during peak marina season.

Corporate Culture

This is an opportunity to join a collaborative marina team in a role that combines customer service, administration, and day-to-day operational coordination. The successful candidate will play an important part in creating a welcoming environment while helping the marina operate smoothly, accurately, and efficiently.