Managing Director, Projects

BGIS Global Integrated Solutions Limited; Toronto; On-site; CAD 120,000 - 160,000; Full time

Job summary

A leading integrated solutions provider seeks a Managing Director, Projects in Toronto, responsible for overseeing program management strategies and enhancing client relationships. The role requires significant experience in strategic project management and a track record of delivering successful outcomes while fostering client satisfaction. This position plays a crucial role in achieving growth and profitability through effective leadership and innovative practices.

Qualifications

• Over 10 years of strategic program and project management work experience.
• Exceptional business financial management skills.
• Proficient in influencing and negotiating with clients at senior levels.

Responsibilities

• Accountable for program delivery and strategic execution.
• Develops client relationships and manages client expectations.
• Leads project management team and drives business development.

Skills

Strategic program management

Business management

Client relationship management

Leadership

Financial management

Education

University graduation or professional certification (e.g. P. Eng, CMA, CGA)

Tools

MS Office (MS Project, MS Excel, MS Outlook)

Job description

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available atwww.bgis.com

SUMMARY

The Managing Director, Projects is accountable for strategic program management, meeting business development, growth and profitability objectives, client relationship management and people leadership.

KEY DUTIES & RESPONSIBILITIES

For assigned program(s):

Strategic Program Management & Delivery

• Accountable for strategic program management and overall program delivery for assigned client programs.
• Develops strategic plans, priorities, objectives and budget for assigned programs.
• Directs program execution. Accountable for ensuring programs are delivered on-time, on-budget, within scope and in compliant with all regulatory, environmental, health and safety requirements.
• Directs the development and execution of risk management plans, where required.
• Accountable for meeting performance metrics for assigned programs.
• Provides strong leadership, guidance, coaching and support to the project management team in the continuous review, identification, development and implementation of processes and technological improvements to optimize program delivery.
• Accountable for meeting profitability targets through effective planning, leadership, operational, financial and risk management, and implementation of process and technological improvements for assigned programs.
• Collaborates with Finance team to ensure ongoing profitability.
• Contributes to the development of product line strategy

Business Development

• Continuously engages clients in discussions to understand and anticipate needs, identify and recommend additional services
• Develops and implements program expansion plans
• Contributes to product line’s growth by providing input to the development of client retention and acquisition strategies and plans.
• Collaborates with relevant stakeholders on business pursuits.
• Interfaces and collaborates with client business groups to identify opportunities for additional businesses.
• Contributes to proposal development.
• Actively attends relevant events in order to establish market presence and contribute to brand awareness. Networks to maintain awareness of potential opportunities.

Client Relationship Management

• Develops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the executive and senior management level.
• Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.
• Continuously engages clients in discussions to understand and anticipate needs.
• Identifies and recommends opportunities for additional businesses.
• Accountable for employee engagement, development and performance management, hiring and retention, compensation recommendations
• Leads by example to earn respect and trust of peers, employees and clients.
• Other duties as assigned.

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

MINIMUM EDUCATION:University graduation or professional certification (e.g. P. Eng, CMA, CGA or equivalent courses)

JOB-RELATED EXPERIENCE:More than ten years

Knowledge & Skills

• University degree in business administration, architectural technology, construction technology, engineering technology, preferred and over 10 years of strategic program, project and client relationship management work experience
• Fully developed strategic program management abilities
• Exceptionally-skilled business management ability and exceptional business acumen
• Exceptionally-skilled business financial management ability and exceptional financial acumen. Significant experience in meeting financial and business profitability objectives
• Exceptionally skilled at influencing, persuading and negotiating with client representatives at the senior management to executive position level
• Exceptionally skilled at building and managing relationships with client representatives at the senior management to executive level
• Exceptionally skilled at managing client expectations
• Highly skilled at leading and engaging a team of individuals
• Highly skilled at managing vendor performance.
• Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client
• Computer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applications

Licenses and/or Professional Accreditation

One or more of the following, an asset:

• Project Management Institute Accreditation
• Program Management Professional Accreditation.
• LEED certification

AtBGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!