Managing Director

jump recruitment specialists; San Juan de Terranova; Presencial; CAD 81.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Annual bonus potential

Descripción de la vacante

Hot Frost Heat Pumps in Mount Pearl, NL, seeks a Director of Business Operations to lead office, administrative and sales functions and align staffing, capacity planning and profitability with the General Manager.

The role focuses on building stronger operational systems, financial oversight, payroll, revenue monitoring, and cross-team coordination between office and field operations.

Formación

• University degree in business or a related field is required.
• Typically 5+ years of progressive managerial experience, ideally at a director level.
• Strong interpersonal and written communication skills with the ability to manage people tactfully.

Responsabilidades

• Oversee day-to-day business operations and coordinate across departments.
• Manage office administration and administrative staff.
• Provide financial and operational reporting to leadership.
• Oversee revenue, billing and accounts receivable processes.
• Monitor costs and profitability and support sales coordination.
• Lead development and implementation of business policies and procedures.
• Improve systems, accountability and communication across the company.
• Ensure excellent customer experience and handle escalations.
• Manage scheduling and dispatch processes.
• Oversee purchasing, inventory and material controls.

Conocimientos

People management

Communication skills

Problem-solving

Organizational skills

Educación

University degree in business or related field

Descripción del empleo

Jump Recruitment, on behalf of our client, Hot Frost Heat Pumps, is seeking to fill a Director of Business Operations position, to join them at their office in Mount Pearl, NL.

Job Summary

The Director of Business Operations will oversee business functions and lead the business operations, identify opportunities for growth and development, and provide accountability. The role will be responsible for leading the office, administrative, and sales sides of the business. This position will work closely with the General Manager on staffing requirements, capacity planning, job readiness, operational performance, customer concerns, and company-wide initiatives. The Director of Business Operations will have broader responsibility for the business, including oversight of sales, marketing, accounting, purchasing, staffing, planning, and profitability. They’ll work alongside our General Manager, who leads field operations, and be accountable for bringing those parts of the business together.

The focus of this role will be on establishing stronger systems for operations and scopes of work. Emphasis will be on financial oversight, profitability, work-in-progress, accounting functions including payroll, employee accountability, sales monitoring, and improving coordination between office and field teams.

Key Responsibilities

• Day-to-day business operations and organizational coordination
• Overseeing office administration and administrative personnel
• Financial and operational reporting
• Revenue, billing and accounts-receivable oversight
• Operational costs and profitability monitoring
• Sales coordination and performance oversight
• Oversight of sales, marketing, accounting, purchasing, staffing, planning, and profitability.
• Customer experience and escalation management
• Scheduling and dispatch processes
• Purchasing, inventory and material controls
• Development and implementation of business policies and procedures
• Improving systems, accountability and communication across the company

Qualifications

• Completion of a University degree in business or a related field, coupled with extensive and progressive managerial experience.
• Significant proven experience (typically 5+ years) in a similar position, ideally in construction, contracting or service-based business, with progressive management experience at a director-level of operational success.
• Good interpersonal and communication skills, both verbal and written, coupled with an ability for excellent people-management skills. Ability to deal with tact, diplomacy and courtesy.
• Sound level of problem-solving and analytical skills, strong organizational and coordination skills.
• Competitive annual salary, based on experience, starts at approximately $90,000.
• Paid time off.
• Annual bonus potential, based on targets and performance.

At Jump Recruitment we recognize the value of diversity and are committed to making intentional steps toward building inclusive teams that better reflect the community Jump Recruitment and other organizations we serve?operate?within. We believe that inclusion is not just about making room at the table but about seeking out talent through a diversity lens and letting everyone know that their unique perspectives are important contributions to building stronger workplaces in a changing world.

We encourage all qualified candidates to apply to our posted positions. We welcome candidates to self-identify?or make our recruitment team aware of any potential accommodation they may need during the recruitment process.

This opportunity is only available for candidates legally entitled to work in Canada. We thank all applicants for their?interest,?however, only those candidates being considered for an interview will be contacted.