Manager, Transportation, Customs & Control Tower

Holt Renfrew; Toronto; On-site; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Employee discount

Pension

Health & dental benefits

Tuition assistance

Learning & development

Job summary

Holt Renfrew is seeking a Manager, Transportation, Customs & Control Tower to oversee customs compliance and transportation across Canada. This role leads a small internal team, manages external brokers, and partners with Finance, Buying, Store Ops and DC operations to ensure smooth cross-border and domestic movement of goods.

The ideal candidate has 5+ years in customs/trade compliance and transportation management, CCS designation preferred, advanced Excel skills, and hands-on experience with

Qualifications

• 5+ years in customs, trade compliance, and transportation management.
• Hands-on experience with customs brokers and transportation carriers.
• Strong knowledge of Canadian customs regulations and CSA requirements.
• Proven ability to manage teams and external service providers.
• Advanced Excel skills for audits, reporting, and data analysis.

Responsibilities

• Oversee national customs operations, ensure CSA compliance, and manage audits.
• Maintain oversight of free trade agreement utilization and eligibility.
• Ensure correct HS code classification, valuation, and country of origin determinations via broker governance and internal reviews; perform regular compliance sweeps.
• Identify duty drawback and duty recovery opportunities.
• Oversee national transportation strategy across all modes and carriers; manage carrier relationships and SLAs.
• Partner with Sales and Planning to pre-plan capacity for promotions and peak periods.
• Ensure accurate commercial invoices and international shipping documentation.
• Oversee vendor shipping requests and documentation to align with buyers’ purchases.
• Collaborate with Buying and Accounts Payable to resolve discrepancies.
• Identify AI automation opportunities in customs and transportation workflows.

Skills

Advanced Excel

CCS designation

Customs broker experience

Carrier management

Cross-functional partnership

Data analysis

Education

Post-secondary degree or equivalent

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Manager, Transportation, Customs & Control Tower is responsible for overseeing all customs compliance and transportation activities across Canada. This role leads a small internal team, manages external consultants and brokers, and acts as the internal subject matter expert for customs and carrier strategy. The position ensures regulatory compliance, cost control, and operational readiness across all channels. This role works closely with Finance, Buying, Store Operations, DC operations, and external partners to ensure smooth cross-border and domestic movement of goods.

Specific responsibilities include (but are not limited to) the following:

• Oversee all national customs operations and inquiries, ensure compliance with Canadian customs regulations and the CSA program, and manage all audits.
• Maintain oversight of free trade agreement utilization and eligibility.
• Ensure correct HS code classification, valuation, and country of origin determinations through broker governance and internal reviews, and complete regular compliance sweeps and audits to validate accuracy across entries, documentation, and broker filings.
• Identify, assess, and manage duty drawback and duty recovery opportunities.
• Oversee national transportation strategy across all modes and carriers, and manage carrier relationships, including performance reviews, issue resolution, and service level governance.
• Partner with Sales and Planning teams to pre-plan carrier capacity and execution for promotions, peak periods, and major sales events.
• Ensure commercial invoices and international shipping documentation are completed accurately and consistently.
• Oversee vendor shipping requests and documentation to ensure alignment with what buyers have purchased.
• Partner with Buying and Accounts Payable to resolve discrepancies and prevent repeat issues.
• Identify AI automation and process improvement opportunities in customs and transportation workflows.

The ideal candidate: Post-secondary degree in a related field or equivalent experience. 5+ years of experience in customs, trade compliance, and transportation management. Proven experience managing teams and external service providers. Strong working knowledge of Canadian customs regulations, CSA requirements, free trade agreements, and valuation principles. Hands‑on experience working with customs brokers and transportation carriers. Strong business partnership skills with Buying, Finance, and Operations teams. CCS designation strongly preferred. Advanced Excel skills with the ability to analyze large data sets, complete audits, and build reporting tools. Experience working in retail, luxury, or high‑volume distribution environments.

Hiring Reason - New Role #SSCSJ Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche : $80,000.00 - $90,000.00 / 80.000,00$ - 90.000,00$ (per year / par an) Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.

We are Canada’s FASHION and LIFESTYLE retailer, providing a strong trusted voice in the global fashion world on behalf of Canadian customers. We are the curators of EXTRAORDINARY products that INSPIRE our customers and are respectful of both people and planet. We provide personal service and experiences to empower our customers and colleagues to find the truest expression of themselves and create JOY in doing so. We are committed to creating and inspiring a more SUSTAINABLE future for all. We aim to IGNITE the possibility of POSITIVE CHANGE. No other brand has this combination of traits, and they give us our strong point of view and set us apart. Magenta Own and elevate Magenta so that it is synonymous with the brand. Canadian Be proud and make Canadians proud of who we are by representing a modern Canada, its values, its people, and its ethos on the global retail stage. Sustainability Be a leader in sustainability and ignite the possibility of positive change in others. Build loyalty by being known as a trusted brand that cares for its customers, colleagues, communities, as well as the planet. Personal Service Deliver the highest quality of service, not just to our most valuable customers, but to all guests of Holts. Our reach may be global, but our Values remain proudly Canadian. They are meaningful to us and guide how we work together and interact with our communities. Warmth Be open, welcoming, and respectful to others. Unity We are one team, one community, sharing one planet. Passion Passion is what drives us to be curious and think creatively. Excellence We constantly encourage ourselves to be better.