Manager, Transitional Housing

Phoenix Society; Surrey; On-site; CAD 73,000 - 80,000; Full time

Job summary

The Phoenix Society seeks a Manager for Transitional Housing to lead program operations, budgeting, and staff supervision across TH locations. You will ensure high-quality services, collaborate with facilities, and build strong community and funder relations within a complex housing and health services environment.

Qualifications include a Bachelor's degree and 5–7 years of progressive leadership within housing/mental health or related fields, with strong English communication and regulatory

Qualifications

• Bachelor's degree (e.g., social services, business management) or related field.
• 5 to 7 years of progressively responsible leadership in programs, transitional housing or related services.
• Criminal records check with vulnerable sector screening required.
• Tuberculosis screening, immunization record, Occupational First Aid 1 and CPR current.
• Current BC Driving Licence - Class 5.

Responsibilities

• Oversee day-to-day operations of TH programs and ensure high-quality services.
• Manage budgets, occupancy, staff supervision, and program evaluation.
• Coordinate with facilities and ensure safety, health and accreditation compliance.
• Supervise staff, provide training, and conduct performance reviews.
• Foster community relations and interactions with funders and stakeholders.
• Guide staff in handling complex resident issues and conflict resolution.

Skills

Leadership

Program management

Staff supervision

Conflict resolution

Communication (English)

Education

Bachelor's degree in related field

Tools

MS Windows

Excel

Word

Outlook

Job description

Title: Manager, TH
Location: Transitional Housing
PositionStatus: Full-time, 37.5 hours perweek
Reportto: Director, Mental Health &Substance Use, or designate
Supervisionof: Transitional HousingCoordinator,THCaseManagers, THProgramAssistants
Level: 6
Compensation:($73,320 - $80,301)

Job Summary:The Manager, oversees and plans the day-to-day operations of the PhoenixSociety's programs housed in Transitional Housing (TH) locations. The positionis responsiblefor: program management; financial management of approved programbudgets; assessing and managing program occupancy, staff supervisionensuring effective case management; community and funder relations; and qualityassurance. The manager works collaboratively with the facilities team toensure a quality service delivery environment. Transitional Housing is locatedon shared campuses, and the manager is responsible for collaborating with otherprogram leadership.

OrganizationalStatus

The Phoenix Society is a multi-service agencylocated in the Lower Mainlandof British Columbia dedicated to pro viding accessible services and opportunities to people who face barriersrelated to addiction, mental health,housing, education, criminaljustice involvement and/oremployment.

WORKPERFORMED

Program Management

• Takes a lead in ensuring that the operations of programs achieve a consistent high quality of services that meetand exceed requirements and expectations of the Operating Agreement, Society'spolicies, procedures, and organizational mandate, and supports consistentcompliance with Accreditation standards.
• Responsible for coordinating with internalstakeholders to ensure collaboration at a multi-program site.
• Formulate or recommend changes to policy and procedures as needed in coordination with Leadership and practice and standards staff
• Monitor the ongoing development, maintenance and evaluation of an effective application screening andassessment process associated with admissions in all TH programs.
• Supervise and ensure suite inspections, atintake, end of program and at regular intervals during program participation.Incoming and outgoing inspections and reporting.
• Promote positive residentinvolvement in programming,including education, employment, leisure and recreationprograms
• Develop tools and systems to educate staff and service users on policies and procedures and advance a senseof responsibility in common areas andgood neighbor relationships with others
• Ensure all staff and volunteers are well-trained andequipped to meet the challengesof their positions in compliance with health directives and WorkSafe BC regulations
• Guide staff in effectively resolving difficult resident issues and disputes including preparation for and involvement in conflict resolution
• Meet regularly with staff teamsto swiftly identify emergingissues and respondto the identified needsof clients and staff
• Manage complex residency issues and provide guidance and supervision to staff; oversee interaction with residents regarding complaints,violations, applications for housing, transfers requests to other programs, etc.
• Lead on assessing and responding to critical issues such as mental wellnesschallenges including relapse, self-harm and suicidal ideation
• Remainsflexible around hours of work as program needs dictate.
• Participateson the ‘Manager On-Call’ rotation.
• Perform other duties as required

Facilities Management

• Promotes and maintains awelcoming environment, welcoming residents, guests and staff to our facilities.
• In cooperation with theFacilities Manager, directs and plans essential services such as reception,security, maintenance, mail, archiving, cleaning, waste disposal and recycling,ensuring that the buildings meet all health and safety requirements.
• Respondsto, and when needed, manages crisis or emergency situations including utilitiesand communication interruptions, fire, floods, break and enters, earthquake,etc.
• Liaisewith respective staff to prepare keys, security fobs and input data intointercom security system; liaise with staff and IT for troubleshooting whensystem down.
• Oversee an effective occupational health and safety program In compliance with Workers' Compensation Act requirements, Fraser Health Authority infection control policies, Community Care Facilities Licensingand other applicable legislation
• Maintain up to date knowledge of fire safety regulations and other emergency policies

Financial Management

• Assist in the preparation of budgets
• Coordinate with the Facilities Manager forcontracted maintenance activities
• Maintain monthly and annual rent roll andbalance sheet records, outcome and follow-up reporting, and required managementinformation reports. Collaborate with Director or designate on rent roll whereneeded
• Manage collection of rents; follow up toensure residents arrears payments are collected within 20 days
• Participate in contract development andfund-raising activities

Community Relations

• Fosters teamwork within Phoenix Society andwith internal/external partners and stakeholders.
• Promote effective liaison activities withthe community in a professional manner and promote/encourage communityinvolvement in the program
• Represent the Society in the communitythrough effective interaction with all stakeholders including those from humanservice and health service agencies
• Maintain a thorough knowledge of social,economic, recreational and educational resources in the community

Case Management

• Supervises an integrated case managementservices process that creates with the resident's active participation,coordinated individualized service plans to assist participants in successfullyachieving their goals in the areas of housing, employment, income, and qualityof life.
• authorize notices for program completion incooperation with appropriate resources when needed
• Identify, monitor, and respond toproblematic behaviors to ensure safety and a comfortable environment forpersons accessing services·
• Ensures effective case management isprovided to all program participants. The manager is responsible to conductfile audits, supervision and guidance to the case managers.

Human Resources

• Process all documentation required forPayroll.
• Recruits, interviews, and selects staff inconsultation with Human Resources.
• Provide positive leadership to all programstaff and volunteers, encouraging a team approach, professional attitude andrespectful, supportive working relationships
• Oversee the work of program staff includingsupervision, evaluation, training, and team building
• Train and orient new program staff and volunteers; and provideongoing training and education for ongoing quality improvement.
• Provide a performance review process for allstaff.
• Collaborate with HR on coaching anddisciplinary processes.
• Coaches staff as appropriate to improveperformance, increase job satisfaction, and achieve career development.
• Projects a results-driven, personable, andcreative demeanor..

Program Evaluation

• Manages program evaluation activitiesutilizing the client information database and compiles monthly and annualoutcome reporting as required by the Society funders.
• Conducts resident satisfaction surveys inaddition to those provided by funders and reports monthly findings to theDirector, MHSU.
• Actions learnings from program evaluationfor ongoing quality improvement and service delivery development.

Qualifications

• Bachelor's degree (e.g. social services, business management), or a related field
• 5 to 7 years of progressively responsible and effective leadership and management of programs, transitional and supported housing facilities and working withmarginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of a criminal recordscheck with vulnerable sector screening isrequired Satisfactory completion of Tuberculosis Screening form Is required
• Satisfactory completion of Employee Immunization Record form is required Occupational First Aid 1 and Current CPR certificate
• Current BC Driving License- Class 5

Skills& Knowledge

• Know ledge of the housing continuum (including market, subsidized, and supported systems) and program models for special needs populations
• Knowledge of practices for populations with complex needs related tomental wellness, substance use, and homelessness
• Experiencein working with marginalized people affectedby problematic substance use, homelessness, emotionaland mental health issues,unemployment, lack of education and involvement with the criminal justicesystem
• Experienced In providing a person centered, community minded supportive environment Experienced in case management processes and procedures
• Experience in orientation and training of new employees, volunteers and practicum students, supervision, coaching and evaluation of staff
• Proficient in MS Windows, Word, Excel, Outlook and Internet, experienced in records, report s, statistics and database management
• Experienced in continuous quality improvement systems andprocesses
• High level of integrity and dependability with a strong sense of urgency and results-orientation Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector with a passion for the