Manager Testing/QA

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 97,000 - 137,000; Full time

Job summary

TD Bank Group in Toronto, Ontario, is seeking a Testing/QA leader to manage a team of testers and oversee test planning, preparation and execution across multiple projects. This role emphasizes delivering high-quality test outcomes while aligning with standards and governance.

The position requires strong leadership, alignment with Business and CIO stakeholders, and a proactive approach to risk and quality management.

Qualifications

• Undergraduate degree or Technical Certificate.
• Graduate degree, preferred.
• 7+ years relevant experience.

Responsibilities

• Oversee test planning and execution across multiple projects.
• Develop testing strategies, plans and documentation.
• Coordinate with Business, CIO group and Infrastructure partners.
• Lead the QA team and mentor staff to improve productivity.

Education

Undergraduate degree or Technical Certificate

Graduate degree, preferred

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Manage a team of Testing / QA professionals in providing a broad range of test services and solutions, ensuring established standards are met and planned objectives are achieved.

Customer

• Manage / oversee test team in the delivery of test planning, test preparation and test execution activities in adherence to standards for system testing
• Accountable for all phases of testing for a project or release including (but not limited to) system integration testing, business acceptance testing, performance testing, operability testing, and deployment verification testing
• Ensure the effective coordination of test planning and support, with required partners in the Business, CIO group, Infrastructure etc.
• Oversee creation of testing strategies, plans and project documentation using risk analysis methodologies and tools, aligning with development approach/methodology selected for the project
• Manage creation, review and sign-off of testing documentation (e.g. test strategies, plans, schedule, cost estimates, test cases, dashboards, defect logs, test phase closure reports) and ensure all test artifacts adhere to testing standards and audit requirements
• Understand and communicate testing impact of scope changes / project change requests to the project management team both from a timeline/cost and a risk perspective
• Participate in test case creation and test case execution when required to ensure test teams meet project timelines and manage and support the team in creating reusable test assets for both manual and automated test scripts
• Oversee / chair the daily defect / status calls to ensure defects are documented and tracked and defect fixes are retested in timely manner and report the status of test planning, test execution and defects via. daily dashboard reporting to project team using standard test quality metrics
• Develop and manage operational processes that are consistent across the portfolio; ensure QA processes are incorporated into overall technology delivery practices and standards
• Manage the integrated intake/demand/schedule and periodically perform risk assessments; communicate and negotiate testing timelines, budget, staffing, scope and critical milestones with project managers
• Manage business partner relationships to build knowledge of their business, applications and corresponding IT applications
• Act as a consultant / resource to other areas of IT and the Business; promote and develop awareness of testing methodologies and standards

Shareholder

• Accountable for team adherence to prescribed testing processes, ensuring timely notification of issues/problems, review escalated risks and issues, work with stakeholders to develop contingency plans, resolve risks, and elevate further as necessary
• Ensure testing is conducted in a manner that does not impact the production environment (e.g. scheduling of file transmissions, etc.) and in accordance with established information security and information privacy policies and guidelines
• Implement quality, operational, and service management processes and ensure adherence to the processes
• Provide testing estimates and estimate revisions for costs and resources, track financial actuals against provided estimates and provide forecasts to appropriate stakeholders
• Develop and manage the departmental plan and budget to ensure effective use of corporate funds and compliance with budget targets and outsource vendor contract terms and conditions
• Manage intake and demand, coordinating testing resources as required; identify and source appropriate resources across all work streams, ensure all resources are used effectively
• Participate in audit reviews of test artifacts when required

Employee Team

• Accountable for management of the overall team providing both leadership and technical guidance; set targets and objectives for the team, and deliver results
• Grow team expertise to align with enterprise demand and the Bank's business / technology direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism
• Co-ordinate necessary resources to ensure completion by deadlines
• Provide coaching, development, succession, recruitment, resource management and overall team leadership for team members and provide regular input into team members’ assessment of performance and development plans
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
• Establish effective relationships across multiple business and technology partners, program and project managers
• Participate in knowledge transfer within the team and business units
• Provide insight, information and recommendations on industry trends and significant issues

Breadth & Depth

• Manage multiple testing teams for functions/projects with increasing degree of complexity and broad scope (e.g., multi-function within line of business, tier 2-5 projects / programs)
• Works independently and often autonomously in the management of teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans
• Orchestrates the development of resolutions, plans and strategies for operational advancement
• Provides strong knowledge of QA methodology, best practices and processes while contributing to the direction for testing methods and tool selection
• Coordinates and prioritizes multiple testing initiatives and champions the optimization of test activities across projects
• Manages the development and implementation of new testing strategies and directives
• Strong knowledge in project financial management and reporting
• Sound knowledge of external industry trends in relation to competency
• Sound knowledge of business and/or delivery practices/disciplines
• Knowledge of principles, practices and IT processes appropriate to the development and stewardship of quality delivery
• Generally reports to a Senior Manager or above

Experience & Education

• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 7+ years relevant experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

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