Senior Change Management Analyst
The Toronto-Dominion Bank (Canada)
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Job summary
TD Bank Group in Toronto, Ontario, is seeking an experienced Change Management Leader to drive Finance transformation initiatives. You will develop change strategies, assess impacts, and coordinate at the portfolio level to ensure successful adoption across stakeholders.
You will build engagement with senior leaders, collaborate across Finance, Technology, and Risk, and craft clear communications to explain what’s changing and why it matters.
Qualifications
- 5+ years of experience in change management, transformation, or a related field, ideally within Finance or complex financial services environment.
- Experience leading change across multiple initiatives or workstreams.
- Strong change management skills, including impact assessment, stakeholder engagement, readiness and adoption.
- Excellent written communication, storytelling and presentation skills.
- Ability to translate complex topics into clear, practical and engaging communications for different audiences.
- Confidence working with senior leaders and stakeholders across complex organizations.
- Experience working across a range of transformation changes, such as technology and AI adoption, process change, operating model or organizational design, and new ways of working.
- Experience working in Finance or on Finance transformation initiatives, with an understanding of Finance processes, priorities and stakeholder needs, is an asset.
- Experience working across a transformation portfolio or coordinating change across multiple initiatives is an asset.
- Undergraduate degree required; relevant change management accreditation is an asset.
Responsibilities
- Develop change strategies and plans for Finance transformation initiatives.
- Assess people and organizational impacts, readiness and adoption risks.
- Contribute to portfolio-level change coordination, helping create visibility into progress, impacts, risks and issues across Finance transformation.
- Build stakeholder alignment and engagement across transformation initiatives.
- Develop engagement approaches that reinforce the broader Finance transformation narrative.
- Work across Finance, Technology, Risk and other partners to coordinate change and support successful adoption.
- Facilitate discussions and working sessions that help leaders and teams navigate change.
- Shape clear, compelling communications that make complex transformation relevant to different audiences.
- Develop presentations, key messages, transformation updates and engagement materials.
- Connect the story across initiatives so people understand what’s changing, why it matters and what it means for them.
- Identify learning and capability needs required to support adoption.
- Shape learning and enablement approaches in partnership with subject matter experts and learning partners.
- Help leaders and teams build the knowledge and capabilities needed to sustain new ways of working.
Skills
Education
Job description
Toronto, Ontario, Canada
37.5
Enterprise Enabling Functions
$81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
What You’ll Do
- Develop change strategies and plans for Finance transformation initiatives.
- Assess people and organizational impacts, readiness and adoption risks.
- Contribute to portfolio-level change coordination, helping create visibility into progress, impacts, risks and issues across Finance transformation.
- Build stakeholder alignment and engagement across transformation initiatives.
- Develop engagement approaches that reinforce the broader Finance transformation narrative.
- Work across Finance, Technology, Risk and other partners to coordinate change and support successful adoption.
- Facilitate discussions and working sessions that help leaders and teams navigate change.
- Shape clear, compelling communications that make complex transformation relevant to different audiences.
- Develop presentations, key messages, transformation updates and engagement materials.
- Connect the story across initiatives so people understand what’s changing, why it matters and what it means for them.
- Identify learning and capability needs required to support adoption.
- Shape learning and enablement approaches in partnership with subject matter experts and learning partners.
- Help leaders and teams build the knowledge and capabilities needed to sustain new ways of working.
What You’ll Bring
- 5+ years of experience in change management, transformation, or a related field, ideally within Finance or complex financial services environment.
- Experience leading change across multiple initiatives or workstreams.
- Strong change management skills, including impact assessment, stakeholder engagement, readiness and adoption.
- Excellent written communication, storytelling and presentation skills.
- Ability to translate complex topics into clear, practical and engaging communications for different audiences.
- Confidence working with senior leaders and stakeholders across complex organizations.
- Experience working across a range of transformation changes, such as technology and AI adoption, process change, operating model or organizational design, and new ways of working.
- Experience working in Finance or on Finance transformation initiatives, with an understanding of Finance processes, priorities and stakeholder needs, is an asset.
- Experience working across a transformation portfolio or coordinating change across multiple initiatives is an asset.
- Undergraduate degree required; relevant change management accreditation is an asset.
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.
We are delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You will have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We’re committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
We will provide training and onboarding sessions to ensure that you have everything you need to succeed in your new role.
We will reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you would like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!
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At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD success, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. Its our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
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