Senior Manager, Operational Resilience Scenario Testing

The Toronto-Dominion Bank (Canada); Toronto; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD Bank Group is recruiting for a leader to own and advance operational resilience scenario testing in Toronto. You will design, execute and optimize cross-functional scenarios with business, technology, cybersecurity and risk teams to ensure testing meets regulatory expectations.

You will translate findings into remediation plans, coach a high-performing team and present concise executive reports on testing coverage, readiness and progress.

Qualifications

• University degree or equivalent professional experience in business, risk management, technology, emergency management, security or a related discipline.
• 10+ years of relevant experience in operational resilience, testing, or enterprise risk.
• Proven leadership of teams and cross-functional programs.

Responsibilities

• Own the strategy, operating model, methodology and annual plan for resilience scenario testing.
• Lead end-to-end design and execution of severe-but-plausible scenarios.
• Partner with business, technology, cybersecurity, risk, controls and other functions to develop cross-functional scenarios.
• Define scenario assumptions, injects, roles, evidence, success criteria and evaluation methods.
• Ensure tests cover end-to-end service chain and governance.
• Facilitate testing sessions and document outcomes for leadership.
• Translate findings into remediation plans with owners and targets.

Skills

Operational resilience testing

Exercise management

Business continuity

Crisis management

Technology resilience

Risk assessment

Scenario design

Executive communication

Education

University degree or equivalent experience in business/risk/technology/security

Tools

Regulatory frameworks

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $115,600 - $163,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description: KEY ACCOUNTABILITIES

• CUSTOMER / BUSINESS · Own the strategy, operating model, methodology and annual plan for operational resilience scenario testing, aligned to enterprise resilience, risk and regulatory expectations.
• Lead the end-to-end design and execution of severe-but-plausible scenarios that test the ability of critical operations and supporting services to remain within approved impact tolerances.
• Partner with business, technology, cybersecurity, third-party risk, facilities, crisis management, business continuity, data and control functions to develop credible, cross-functional scenarios and clear test objectives.
• Define scenario assumptions, injects, participant roles, decision points, evidence requirements, success criteria and evaluation methods for tabletop, simulation and progressively more rigorous testing activities.
• Ensure tests assess the full end-to-end service chain, including people, process, technology, data, premises, suppliers, interdependencies, communications and governance.
• Facilitate executive and operational testing sessions, creating an environment that supports realistic decision-making, constructive challenge and disciplined documentation of outcomes.
• Evaluate test performance against impact tolerances, recovery objectives, service commitments and established controls; clearly articulate vulnerabilities, dependencies and potential customer or business impacts.
• Translate findings into actionable remediation plans with accountable owners, target dates, validation criteria and risk-based prioritization; monitor closure and elevate overdue or ineffective actions.
• Produce concise executive reporting on test coverage, outcomes, recurring themes, risk trends, readiness and remediation progress for senior leadership and governance committees.
• Provide subject-matter expertise and consultation to stakeholders on scenario design, resilience testing practices, lessons learned and continuous improvement.
• SHAREHOLDER / RISK & GOVERNANCE · Establish and maintain scenario testing standards, procedures, templates, quality controls and a defensible evidence repository that support consistent execution and independent review.
• Maintain a risk-based testing universe and multi-year roadmap that reflects critical operations, material vulnerabilities, emerging threats, significant change, incidents and prior test results.
• Provide effective challenge to scenario scope, assumptions, recovery strategies, dependency mapping and management assertions to ensure tests are sufficiently demanding and outcome focused.
• Ensure testing activities comply with applicable internal policies, the enterprise risk-management framework and relevant regulatory expectations for operational resilience and business continuity.
• Coordinate with Risk, Compliance, Internal Audit and regulatory engagement teams; support examinations, audits and management responses with clear evidence of testing and remediation governance.
• Identify systemic themes and concentration risks across scenarios and recommend enterprise-level improvements to strategy, investment, controls and response capabilities.
• Lead or contribute to governance forums, presenting material findings, risk acceptances, remediation status and decisions requiring executive attention.
• Forecast and manage team capacity, external support and program financials in line with investment governance and approved budgets.
• Drive integration with incident management, crisis exercises, business continuity testing, technology disaster recovery and third-party testing to reduce duplication and improve enterprise insight.
• EMPLOYEE / TEAM · Lead and develop a high-performing team of scenario testing professionals, setting clear objectives, accountabilities, quality expectations and performance measures.
• Build team capability in operational resilience, facilitation, scenario design, risk analysis, service mapping, data interpretation, executive reporting and constructive challenge.
• Plan and allocate resources across concurrent tests and remediation reviews, balancing business priorities, risk, complexity and delivery timelines.
• Provide coaching, career development, succession planning, recruitment and regular performance feedback for team members.
• Foster an inclusive culture of professionalism, curiosity, collaboration, disciplined execution and continuous improvement.
• Establish strong relationships across business and technology teams, control functions, program leaders and external specialists to deliver integrated outcomes.
• Promote knowledge sharing, reusable methods, lessons learned and common tooling across operational resilience and related assurance teams.
• BREADTH & DEPTH · Deep expertise in operational resilience scenario testing, exercise design, business continuity, crisis management, technology resilience or a closely related risk discipline.
• Demonstrated ability to lead complex, enterprise-wide tests involving senior executives and multiple business, technology, control and third-party stakeholders.
• Strong understanding of critical operations, impact tolerances, end-to-end dependency mapping, recovery strategies, control assessment, remediation governance and risk acceptance.
• Advanced facilitation and written communication skills, including the ability to convert complex test observations into clear decisions, risk statements and executive-level reporting.
• Strong judgment and constructive-challenge capability, with confidence operating in ambiguous, time-sensitive and high-impact situations.
• Experience establishing or maturing a scenario testing framework, including methodology, governance, data, metrics, quality assurance and continuous improvement.
• Future-focused thought leadership, with awareness of emerging operational, cyber, technology, geopolitical, climate, supplier and physical disruption scenarios.
• Accountability for a team or function of moderate-to-large size, scope, risk and complexity; generally reports to an executive role.
• EXPERIENCE & EDUCATION · University degree or equivalent professional experience in business, risk management, technology, emergency management, security or a related discipline.
• 10+ years of relevant experience, including significant experience in operational resilience scenario testing, exercise management, business continuity, crisis management, technology resilience or enterprise risk.
• People-leadership experience with demonstrated success building capability, managing senior stakeholders and delivering complex cross-functional programs.
• Hands-on experience designing and facilitating tabletop exercises, simulations or other scenario-based tests and converting outcomes into measurable remediation plans.
• Experience within a large, complex and regulated financial institution is strongly preferred.
• Relevant certifications or accreditations are assets, such as CBCP, MBCI, ISO 22301, CRISC, CISM, PMP or recognized exercise-design / emergency-management credentials.

Who We Are:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package:

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

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At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion

At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

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