Manager, Telecommunication and Collaboration Services in Technology Services

TES The Employment Solution; Toronto; On-site; CAD 145,000 - 197,000; Full time

Job summary

TES The Employment Solution in Toronto seeks a Manager, Telecommunication & Collaboration Services to oversee strategic delivery and day‑to‑day reliability of Enterprise Telephony, Contact Centre, Collaboration, AV and Event services, including high visibility sessions such as Elections and Council/Committee meetings.

You will lead modernization while maintaining uninterrupted service continuity and drive improvements across communications infrastructure and user experience.

Responsibilities

• Lead strategic delivery and daily reliability of Enterprise Telephony, Contact Centre, Collaboration, AV and Event services.

Job description

City Division: Technology Services

Job Type & Duration: Permanent Full Time

Salary: $144,591 - $196,565

Shift Information: Monday to Friday, 35 Hours per Week

Number of Positions Open: 1

JOB SUMMARY

As the Manager, Telecommunication & Collaboration Services, you are accountable for both the strategic delivery and the day-to-day reliability of Enterprise Telephony, Contact Centre, Collaboration, AV/Event, including high visibility, mission critical operations such as Elections and Council/Committee sessions. The role requires leading modernization while maintaining uninterrupted service continuity.

Posting details: https://acrobat.adobe.com/id/urn:aaid:sc:US:6ee06d38-8007-46f0-9ecd-26e1449af87b

TES Contacts Raphael & Brian