Manager, Technology and Support

Health Employers Association of British Columbia; Vancouver; Hybrid; CAD 88,000 - 128,000; Full time

Job summary

A leading organization in health care is seeking a Manager, Technology and Support. The role involves overseeing cloud and on-premises infrastructure while leading a team to ensure efficient IT operations. The ideal candidate will have extensive experience in IT management and a strong understanding of current technologies. This position offers a hybrid work environment, competitive salary, and a commitment to diversity and inclusion.

Benefits

Four weeks of vacation

Comprehensive health & dental benefits

Pension Plan

Training and development opportunities

Work-life balance

Qualifications

• 7+ years managing cloud and on-premises infrastructure.
• Experience with IT service desk management.

Responsibilities

• Manage cloud and on-premises infrastructure and platforms.
• Ensure efficient operation of the IMIT Service Desk.
• Lead disaster recovery planning and testing.

Skills

Leadership

Communication

Problem Solving

Education

University degree in computer systems

Tools

Microsoft Azure

Microsoft 365

Job description

Are you looking to grow your career? Look no further than HEABC, the Health Employers Association of British Columbia. We contribute to the growth and sustainability of the BC health care system.

We are proud to offer :

• In office or hybrid work environment - flexibility that suits your needs.
• Four weeks of vacation, earned in your first year of employment & 13 statutory holidays.
• Comprehensive health & dental benefits, with immediate coverage upon starting.
• Pension Plan - BC's Municipal Pension Plan is one of the largest pension plans in Canada and provides secure retirement income to plan members.
• Training and development opportunities - HEABC supports your continuing education & growth.
• A work environment which values work-life balance, respect, recognition, teamwork, and inclusivity.
• The opportunity to make a positive contribution to the BC health care system through your work.

HEABC leads and supports the strategic planning related to human resources and labour relations on behalf of British Columbia's publicly funded health employers. HEABC is responsible for negotiating provincial agreements for 179,000 unionized health care employees including nurses, physician residents, ambulance paramedics, health science professionals, and more. Join our highly talented team in a culture of learning, innovation, and visionary thinking.

The successful candidate may be permitted to work in a hybrid model (combination of in-office and flexible work location) and will live within commuting distance of our Vancouver office.

For more information, visit www.heabc.bc.ca

OPPORTUNITY :

HEABC has an opening for a Manager, Technology and Support. Reporting to the Chief Information Officer (CIO), the Manager, Technology and Support is responsible for the cloud infrastructure, on-premises infrastructure, platforms, disaster recovery, and IMIT service desk and serves as an important part of the IMIT leadership team (ITLT). The Manager, Technology and Support takes a holistic view of how all parts of HEABC's IT systems operate and uses that information to work with the CIO and ITLT to create a vision and set goals for long term planning, budget and future work. The Manager, Technology and Support ensures that all infrastructure and platforms, whether cloud, on-premises, or hosted elsewhere, are properly operational, updated and maintained according to industry standards, including patching. The Manager, Technology and Support ensures that the IMIT Service Desk is running efficiently and supports the organization.

Responsibilities Include :

• Member of the IMIT Leadership Team (ITLT).
• Responsible for the installation, administration, and maintenance, including patching, of on-premises and cloud infrastructure and platforms, including servers, security, storage, networking, backup systems, database servers and databases.
• Responsible for the maintenance and upkeep of on-premises and hosted data centers, including security, power, cooling, and racking.
• Responsible for maintaining documentation on all infrastructure and platforms, including technical and architectural documentation and associated processes.
• Responsible for disaster recovery (DR), including planning, administration and testing of DR systems.
• Manages the team responsible for internal IT support and administration, including process development and maintenance, monitoring and reporting.

Required Education, Experience and Skills :

Successful completion of a university degree in computer systems or a related field. Seven (7) years of professional experience managing cloud and on-premises infrastructure and platforms and Service Desk, or an equivalent combination of education and experience.

• 7+ years' experience directly managing teams
• Working knowledge of :

o Microsoft Azure cloud infrastructure and platforms

o Microsoft 365 applications

o Development and application platforms

o On-premises servers and networks

• Sound understanding of the underlying principles and concepts associated with information technology, enterprise architecture and strategic IT planning
• Demonstrated ability to remain current with new technologies and new versions of existing technologies and the ability to lead teams in analysis, troubleshooting and resolution of complex technical problems independently
• Ability to plan, organize and prioritize work and to resolve problems and communicate effectively both verbally and written
• Ability to teach and effectively communicate technical concepts to others

This position is well-suited to an individual interested in pursuing a career in an interesting segment of the public sector, and who values the opportunity to make a positive public contribution through their work.

Salary Range : $88,990 to $127,923

Typical Hiring Range : $88,990 to $111,237

In determining salary, HEABC considers many factors including the successful candidate's skillset and experience as well as internal equity. The final salary offer will be at HEABC's sole discretion and presented as part of a competitive total compensation package.

HOW TO APPLY :

If you're looking for a fulfilling and challenging career within a dynamic organization, please submit a cover letter and resume outlining your experience at : https : / / healthemployersassociationofbc.bamboohr.com / jobs /

At HEABC, we are committed to promoting reconciliation with Indigenous Peoples, creating a diverse workforce, enhancing inclusion, and removing barriers to accessibility in the workplace. These commitments advance our work with our members and government to create the human resources and labour relations environment necessary to deliver high-quality health care.

HEABC welcomes all qualified candidates to apply and encourages applications from qualified candidates who identify as members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.

We wish to thank all applications for their interest and effort in applying; however, only those candidates selected for an interview will be contacted.