MANAGER, TALENT & ORGANIZATIONAL DEVELOPMENT

Green Shield Canada (GSC); Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving health for all Canadians. As the Manager of Talent & Organizational Development, you will lead transformative initiatives that empower employees and enhance their capabilities. This role is pivotal in fostering a culture of continuous growth and exceptional performance. You will collaborate with diverse teams to design impactful learning programs, drive organizational success, and ensure alignment with the company’s mission. If you are passionate about talent management and want to make a difference in a meaningful way, this opportunity is for you.

Benefits

Flexible Work Hours

Health Benefits

Professional Development Opportunities

Employee Assistance Program

Inclusive Workplace Culture

Wellness Programs

Qualifications

• 7+ years in talent management and organizational development, with leadership experience.
• Expertise in designing impactful learning and development programs.

Responsibilities

• Lead performance enablement processes and development plans for employees.
• Design and implement learning strategies aligned with business goals.

Skills

Talent Management

Organizational Development

Leadership Development

Project Management

Change Management

Communication Skills

Critical Thinking

Education

Bachelor's degree in Human Resources

Bachelor's degree in Organizational Development

Bachelor's degree in Business Administration

Adult Education Studies

Tools

Microsoft Office

Learning Management Systems (LMS)

HRIS

Talent Management Software

Job description

WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The Manager, Talent & Organizational Development is integral to advancing our talent management and organizational development strategies, driving us towards our ambitious goals for social impact and growth. This role will enable enterprise performance and elevate individual and collective capabilities, expertly designing, implementing, and leading strategic talent enablement initiatives including dynamic employee learning, leadership development, and performance enablement. Fueled by a passion to see every employee unleash their full potential, the Manager builds alignment between personal achievements and GreenShield’s vision – cultivating a culture of continuous differentiation and growth, exceptional performance, shared success, and accountability.

Key Responsibilities:

• Lead the enterprise Performance Enablement process, including goal setting, performance evaluations, and development plans, building resources and communications to support employees and leaders; partner with the People & Culture Business Partners to ensure flawless execution.
• Identify and implement transformation initiatives to ignite a holistic performance framework that aligns and empowers leaders and employees through clear measures for outcomes and behaviours, data insights, and streamlined processes across the organization; assess change readiness, adoption, and customer experience to continually improve.
• Fully integrate our culture anchors into performance, learning and talent management programs, processes, and experiences.
• Champion a cohesive learning ecosystem that enhances skill development, knowledge sharing, and professional growth at every level of the organization in support of the enterprise strategy and performance.
• Support the development and lead the delivery of a comprehensive Enterprise Learning strategy, partnering with internal and external stakeholders to ensure alignment with shared priorities and business goals.
• Design, implement, and measure new and existing learning and development programs, ensuring that learning interventions are impactful, scalable, and adaptable to meet changing organizational needs.
• Oversee the creation of campaigns that increase employee adoption and engagement around various learning opportunities.
• Develop and leverage relationships with external learning partners for best-in-class learning services.
• Establish progressive career management strategies and systems (e.g., skills learning pathways and mentorship) to foster internal mobility and effective career development across the organization.
• Work with internal teams and vendor partners to design and deliver various talent management solutions including talent assessment, coaching, succession planning, and internal mobility to ensure continuity of leadership and knowledge transfer for key positions.
• Identify and solve complex operational and organizational problems within the talent enablement domain by recommending and implementing programs, policies, or professional advice based on comprehensive research and analysis.
• Utilize critical thinking to develop and execute solutions that address business challenges and drive organizational success.
• Provide expert advice and guidance to internal stakeholders and business leaders on talent management, learning and development, and employee experience strategies.
• Develop and implement metrics and data insights to share talent information with key stakeholders; Monitor and measure the efficacy of talent and learning solutions and programs, and adjust to continuously improve and ensure alignment to the needs of the business.
• Foster a continuous improvement mindset, continually looking for opportunities to increase the return of investment (ROI) of people programs and improve the employee experience in moments that matter.
• Work collaboratively with the entire People & Culture team to drive a “one-team” approach.
• Ensure that programs/processes are fully integrated with other talent, People & Culture, and transformation initiatives.

WHO WE'RE LOOKING FOR

• 7+ years of progressive experience in talent management, organizational development, or a related field, with 3+ years in a leadership capacity.
• Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related discipline; adult education studies would be an asset (equivalencies to be considered).
• Expertise designing and implementing learning and development programs in a complex environment, including online and facilitator-led instructional design.
• In-depth knowledge of organizational performance processes, practices, and measures.
• Proven change leader, capable of navigating complex transformations and driving organizational success.
• Ability to collaborate with stakeholders at various levels, building trusted relationships and influencing across the organization, for aligned, scalable solutions.
• Strong project and program management skills for complex enterprise programs - planning, designing, implementing, change management, and measurement.
• Highly skilled in collaborating and orchestrating the efforts of cross-functional stakeholders and external partners.
• Excellent verbal and written communication and presentation skills, including facilitation.
• Established leadership skills to nurture and grow relationships with various stakeholders.
• Strong customer and employee experience focus, pragmatic with a “consulting” approach to work.
• Proficiency in Microsoft Office; experience in LMS, HRIS and/or talent management software.

Applications will be received until 7 p.m. EST, 02-07-2025.

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).