Manager, Software Engineering

MasterCard; Toronto; On-site; CAD 127,000 - 203,000; Full time

Job summary

Mastercard Ethoca software engineering leadership opportunity in Toronto outlines leading agile teams building scalable services. Reporting to the Director of Software Engineering, you will drive delivery, coach engineers, and champion best practices in a fast-growing environment.

Ideal candidates combine hands-on leadership with strategic thinking, experience in distributed architectures, and a track record of delivering secure, scalable solutions in a PCI DSS context.

Qualifications

• Experience managing Agile teams, including hiring, coaching, and performance management.
• Hands-on leader with entrepreneurial mindset in a growing product company.
• Practical experience using AI to improve SDLC and processes efficiency.

Responsibilities

• Manage, coach and develop 1+ high performing scrum teams of engineers.
• Work with business/product owners to deliver new services or enhance products.
• Be accountable for successful delivery of your teams’ commitments.
• Lead, maintain and improve Agile development practices and processes.
• Collaborate with product management, customer service and operations to meet goals.
• Drive regular software releases with CI, automation and quality focus.

Skills

Agile leadership

People management

Technical leadership

AI in SDLC

CI/CD practices

REST + JS frameworks

Hiring & coaching

Education

Bachelor's degree in Computer Science or related field

Tools

CI/CD

Build and Test Automation

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Manager, Software Engineering Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Ethoca is a Mastercard business unit where you can join a team of top business and technology innovators who are changing the payments landscape and reinventing the way global merchants and issuers combat fraud and reduce costs. Our services allow customers to focus on what really matters - increasing sales and creating a great customer experience. Our relentless customer focus is what makes us an award‑winning company. We believe that when people come together, it unlocks potential. Our collaborative environment enables our teams to deliver and develop solutions that provide safety, security and convenience for our customers. Ethoca is a place where risk‑takers thrive, change makers excel, and innovators shape a better tomorrow. Innovation requires taking thoughtful risks and moving with speed and agility, so that’s what we do. We invite our employees to bring their hearts, minds and whole selves to work every day to push boundaries and dream up new possibilities. Let’s create new possibilities together.

Overview

To support our continued growth and success, we are scaling our platform and building new products. Ethoca’s growth is explosive, and only great problem‑solvers, collaborators and thinkers can help us take it to the next level. If that sounds like you then keep reading! We are recruiting a Software Engineering Manager. We are undergoing a technology evolution at Ethoca as we move towards a distributed architecture in the cloud and are looking for a passionate and experienced Manager with strong technical background to help lead us through the journey while at the same time addressing our customer needs on our existing platform. Reporting to the Director of Software Engineering, this is a highly visible role that requires managing one or two Scrum Teams and their day‑to‑day Development Process, being accountable for the delivery and execution of the projects, as well as collaboration across multiple teams/departments.

Role

• Manage, coach and develop 1+ high performing scrum teams of engineers to build, enhance, and support multiple applications/services in the delivery of internal or market‑facing Products
• Work with business/product owners to develop and deliver on new services to introduce new or enhance existing products
• Be accountable for successful delivery of your teams’ commitments
• Lead, maintain and improve Agile Development Practices and Process within your team
• Participate/Champion department‑wide initiatives to improve the Agile Development Practices.
• Demonstrate strong technical leadership and people management skills, including hiring, coaching, managing performance, and motivating.
• Drive the successful delivery of regular software releases in an Agile Scrum environment with a focus on continuous integration and automation.
• Exemplify a team culture which motivates quality, productivity and innovation.
• Provide leadership with respect to career growth, coaching and training.
• Collaborate with other technology leaders and departments (ex. product management, customer service, production operations) to achieve business goals.

All About You

• Bachelor's degree in Computer Science or related field.
• Experience managing Agile teams, including hiring, coaching, and performance management.
• Strong experience with Agile Development Practices and Processes, advocating and developing Agile values and principles.
• A hands‑on leader with an entrepreneurial mindset and experience working through the challenges of a small and rapidly growing product or service company.
• Practical experience using AI to improve SDLC and processes efficiency.
• Experience with Continuous Integration (CI) & Delivery (CD) principles, Build and Test Automation.
• Experience with building/delivering scalable microservice‑based web applications using REST principles and modern Javascript frameworks.
• Open for constructive feedback, able to manage contrasting opinions and heated discussions
• Experience with building/delivering distributed, high availability and throughput systems that are easily horizontally scaled is a plus
• Experience working in a PCI DSS certified environment working with sensitive data is a plus

Mastercard is a merit‑based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $127,000 - $203,000 CAD

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.