Manager, Shared Care (12 Month Contract)

Socket.dev; Vancouver; On-site; CAD 103,000 - 128,000; Full time

Job summary

Doctors of BC is seeking a Manager, Shared Care (12 Month Contract) to lead the SCC&SI analytics portfolio and align it with the organisation’s strategic objectives. You will supervise the analytics team, mentor staff, and ensure reporting, evaluation, and knowledge management support across partners.

This role involves developing evaluation frameworks, guiding QA/QI initiatives, and building the analytics infrastructure with qualitative and quantitative tools; you will work with physicians and

Qualifications

• Expertise in evaluation, quality improvement, data visualization, and measurement for results.
• Experience planning, evaluation, performance measurement, and change management strategies.
• Excellent analytical and communication skills for briefs, reports, and presentations.
• Experience supervising and coordinating teams in complex systems with senior management.

Responsibilities

• Provide leadership, mentorship, and guidance to the analyst team on evaluation and measurement.
• Lead the design and implementation of SCC evaluation projects to support learning.
• Oversee development and maintenance of analytics infrastructure (qualitative & quantitative).
• Manage reporting, analyses, frameworks, and operational materials for SCC & SI.
• Collaborate with internal and external stakeholders including physicians and ministry partners.

Skills

Evaluation

Quality improvement

Data visualization

Measurement

Education

Master’s degree or professional designation

Bachelor’s degree with equivalent experience

Job description

At Doctors of BC our visionis to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Manager, Shared Care (12 Month Contract)

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $102,720 - $128,400

Reporting to the Senior Manager, Shared Care & Strategic Initiatives, the Manager, Shared Care manages the SCC&SI’s analytics portfolio that supports SCC initiatives and operations. The Manager has a comprehensive understanding of the SCC&SI workplan and provides leadership to ensure the activities of the analyst team are integrated into SCC&SI’s work plan, aligned with SCC’s strategic objectives, and leverages complementary JCC and Doctors of BC programs and resources.

The Manager will support strategic decision-making at the SCC and SCC leadership levels; oversee the design and implementation of SCC evaluation projects, with the aim of supporting system and organizational learning; provide evaluation and knowledge management support and advice to SCC partners and staff; and oversee the development and maintenance of SCC’s analytics infrastructure (both qualitative and quantitative), including staff and system capacity, tools, measurement frameworks, reports, and knowledge sharing strategies and activities; and assist with responding to emerging provincial needs and trends. Day-to-day responsibilities include providing leadership, mentorship and guidance to the team on evaluation and measurement for QI (in sync with the JCC Impact Guide); leading reporting and evaluation functions, overseeing analyses; and developing frameworks, operational plans and other documentation and meetings materials as required.

The Manager will demonstrate leadership presence, programmatic expertise and situational awareness, as well as an ability to work collaboratively with diverse internal and external stakeholders (e.g., SCC&SI team members, physicians, Ministry of Health and Health Authority partners).

WHAT SUCCESS LOOKS LIKE

Leading Through People (I):

• Works with team members to assess developmental needs and provide necessary support and expertise.
• Develops awareness of personal leadership style.
• Ability to identify situations needing attention and is confident stepping in as a mediator if needed.
• Informs team of the reasoning behind decision making to foster trust and stability within the team.

Leading Through Vision (I):

• Quickly immerses self in new ideas, supporting change initiatives by following new directions and providing appropriate information.
• Continuously asks for feedback and ideas on how to do a better job and tries new approaches.
• Sets and keeps team accountable for short, medium and long term team goals.
• Participates in change initiatives by implementing new directions and providing appropriate information and feedback.

Leading to Deliver (I):

• Encourages self-discipline within the team and detail-based decision making.
• Ability to identify processes within areas of responsibility to draft procedures that comply.
• Seeks guidance on aspects of processes that are out of immediate scope.
• Makes decisions based upon all relevant details and accepts responsibility for the effective delivery of service.
• Understands organizational and initiatives’ values, goals and strategies and how they align with and guide daily operations.
• organizational values, goals and strategies and how they align with and guide daily operations.

Leading With Drive (I):

• Exhibits drive and determinations to reach a desired outcome without getting discouraged.
• Assertive and forthright with data that supports their views, and ensures presentations and negotiations are based on sound business logic.
• Continuously measures results against agreed upon timelines and makes decisions in a timely manner.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• A Master’s degree and/or recognized professional designation, and up to six years of progressive and related experience; or a bachelor’s degree with equivalent level of related work experience and specialized training.
• Expertise in evaluation, quality improvement, data visualization, and measurement for results
• Experience in managing a wide variety of projects simultaneously
• Experience planning, evaluation, performance measurement, and change management strategies.
• Excellent analytical skills and ability to solve problems with a high degree of tact and diplomacy
• Excellent writing skills and proven ability to develop clear and concise communication, briefing notes, and reports
• Excellent written and verbal communications skills
• Strong consultation and meeting facilitation skills
• Demonstrated expertise with stakeholder relations, especially related to helping diverse groups to develop and work together towards shared goals and improved collective impact.
• Experience supervising and managing teams in complex systems and working collaboratively with senior and executive management.
• Experience and commitment to team building, staff development and coaching
• Capacity to self-manage a varied, flexible work schedule to meet the needs of participating physicians, while ensuring appropriate work-life balance and the need to meet project deadlines and deliverables.
• Strong knowledge of healthcare, speciality care system and experience working with physicians, preferred.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. Weseek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.